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09-01-2022 07:27 PM - last edited on 09-07-2022 08:21 PM by support_s
09-01-2022 07:27 PM - last edited on 09-07-2022 08:21 PM by support_s
AF621A endless reboots watchdog reset
I tried factory reset and configuration reset. The kvm actually is brand new but was 9 years in storage. It has occasionally on boot a NAND flash problem, in that case I can boot from the alternate Firmware Version. Firmware Version is 1.10.17.20462.
Anyone faced the same issue? Defect or still can be fixed? The onliest error I see by the debug messages is that 3 files /etc/dsviewcert, /etc/appliance_key and /etc/appliance_cert miss. I only got the serial access. The webservice runs some seconds only, not long enough to perform an update.
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09-06-2022 08:36 PM
09-06-2022 08:36 PM
Re: AF621A endless reboots watchdog reset
Hi,
Upon reviewing the event messages we suspect some issue with the certificate.
Generate a new certificate and install it an check . The cert can be obtained from a 3rd party or created by any Linux /Unix OS using OpenSSL. Also, PFX cert can be converted to a PEM file and uploaded to the appliance. Below are a couple of links that may help.
https://support.hpe.com/hpsc/doc/public/display?docId=mmr_kc-0102447
if the issue persists, Log a support case with HPE.
Cheers.
I work at HPE
HPE Support Center offers support for your HPE services and products when and how you need it. Get started with HPE Support Center today.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
