Authentication failed during initial PSP install

[Adam Nickells]

Hi,

so I finally manage to get the problem with the install of OpenSSH on a managed node resolved, and then find that the initial PSP install doesn't work anyway.

The error I'm getting is:

EXCEPTION CLASS: com.hp.mx.exceptions.MxFailedAuthenticationException
EXCEPTION: Authentication failed.

I had this error previously and was told by HP that it was because OpenSSH wasn't installed on the managed node. Now it is installed and working, I'm still getting this error.

OpenSSH was configured with a domain admin account which is also the same account as that used for SIM.

Any ideas?

Thanks,

Adam

[Adam Nickells]

oh and the trust between the SIM server and the managed node is configured correctly.

Adam

[Pat Wilson]

I had the exact sme issue, and it was resolved in this thread:

http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=514233

You need to be sure the account info has been added to the passwd file, and the domain info added to the group file.

[Adam Nickells]

Strangely I thought the OpenSSH stuff was all working. I've since reinstalled and the PSP install still isn't working.

Here's the steps I took to install OpenSSH.

1. Logged onto the managed node as the domain user for SIM.
2. Installed SSH and rebooted.
3. Logged on again as the domain user and ran the following command:

mkpasswd -d -u simsa >> c:\progra~1\openssh\etc

4. Logged onto the SIM server as the domain account and ran the following:

mxagentconfig -g

5. Entered the server name, username, and password. This completed successfully.
6. Logged onto SIM and attempted to perform the initial install using the same domain account information. This failed.

So I can't see anything wrong with the OpenSSH installation there. It all seems to be working OK, yet the initial installation doesn't work at all.

Any ideas?

Cheers,

Adam

[David Claypool]

Have you followed the "OpenSSH workaround" in the README file?

Just for fun, see if you can perform a custom command against the CMS like netstat and see if you receive the same errors.

[Adam Nickells]

which readme file would that be??

Adam

[Adam Nickells]

oops....found it....gonna test it now....

[Rob_225]

Where is the readme file ... we don't have cds ... just an install file called T2415BA_4.01.00_Win.exe

[Adam Nickells]

I can't remember exactly where it was now, but I think I got it when the exe you have was extracted. When you double click it and get the DOS window, the files are extracted on your hard drive somewhere. You just need to find them.

BTW, 4.1 is out now and seems to work a lot better. I've had no problems rolling out PSPs using 4.1 at all.

Cheers.....

[Seth Kelly]

Here's the readme file with the workaround. Hope it solves your issue.