Blank screen when installing updates from version control agent 2.2.0.820

[Franc van de Westelaken_1]

Hi,

the version control agent reports that updates are available. I select the updates that I want to install and press the install button. After that I end up with a blank popup window and nothing happens. The title bar says: https://:2381/cgi-bin/vcagent/cgi.

Any idea how to fix this?

It worked before, but for some reason now it doesn't. It happens on all our servers.

Franc.

[Rob Stephenson]

I am having the same problem. At first I thought it was an issue with IE, so reinstalled IE - no luck.

Then I tried reinstalling the Version Control Agent - no luck.

Any help on this would be appreciated.

[cmellor]

Ok so i'm having the same problem. If you look in the logs you see.

Severity Error
Task ID VCA1242149029
Date / Time 5/12/2009 10:24:05 AM
Message The repository specified, p-sd-mon-02.1corp.org, did not return a result.
Additional Data
Connection: close
Content-length: 73
Content-Type: text/xml
Date: Tue, 12 May 2009 17:24:07 GMT
Server: CompaqHTTPServer/9.9 HP System Management Homepage/3.0.0.64 httpd/2.2.6+
Set-Cookie: Compaq-HMMD=0002-72bc9749-2942-7c46-81bc-5df960a70d08-1242149047414550; path=/
Status: 501

Any help would be great.

[cmellor · Accepted solution]

Ok woohoo I think i figured it out.

All I did was uncheck "Automatically Install Minimum Dependancies" and the screen was no longer blank.

[Franc van de Westelaken_1]

I indeed that solves the issue!

Thanks,
Franc.

[Tim Nyitray]

Just wanted to say thanks for the reply, it also fixed the issue for me.

[cmellor]

Now I wonder if HP will fix it or just remove it.

[Rancher]

WHere did you find this option to uncheck?

[cmellor]

If you goto your vcagent for the server its located at the bottom of the page right next to the install button.

"Automatically Install Minimum Dependancies"
Uncheck the box and everything works.

[Mark Harwood - UK]

We to are having this same issue have you or anyone else found a reason for this yet ?

A dependency checker would be very usefull.