Blank screen when installing updates from version control agent 2.2.0.820

[FrancWest]

Hi,

the version control agent reports that updates are available. I select the updates that I want to install and press the install button. After that I end up with a blank popup window and nothing happens. The title bar says: https://:2381/cgi-bin/vcagent/cgi.

Any idea how to fix this?

It worked before, but for some reason now it doesn't. It happens on all our servers.

Franc.

[Rob Stephenson]

I am having the same problem. At first I thought it was an issue with IE, so reinstalled IE - no luck.

Then I tried reinstalling the Version Control Agent - no luck.

Any help on this would be appreciated.

[cmellor]

Ok so i'm having the same problem. If you look in the logs you see.

Severity Error
Task ID VCA1242149029
Date / Time 5/12/2009 10:24:05 AM
Message The repository specified, p-sd-mon-02.1corp.org, did not return a result.
Additional Data
Connection: close
Content-length: 73
Content-Type: text/xml
Date: Tue, 12 May 2009 17:24:07 GMT
Server: CompaqHTTPServer/9.9 HP System Management Homepage/3.0.0.64 httpd/2.2.6+
Set-Cookie: Compaq-HMMD=0002-72bc9749-2942-7c46-81bc-5df960a70d08-1242149047414550; path=/
Status: 501

Any help would be great.

[cmellor · Accepted solution]

Ok woohoo I think i figured it out.

All I did was uncheck "Automatically Install Minimum Dependancies" and the screen was no longer blank.

[FrancWest]

I indeed that solves the issue!

Thanks,
Franc.

[Tim Nyitray]

Just wanted to say thanks for the reply, it also fixed the issue for me.

[cmellor]

Now I wonder if HP will fix it or just remove it.

[Rancher]

WHere did you find this option to uncheck?

[cmellor]

If you goto your vcagent for the server its located at the bottom of the page right next to the install button.

"Automatically Install Minimum Dependancies"
Uncheck the box and everything works.

[Mark Harwood - UK]

We to are having this same issue have you or anyone else found a reason for this yet ?

A dependency checker would be very usefull.

[Roger Kihn]

HP, are you working on this? This is a big loss of functionality. This is supposed to ensure that you are installing at least a minimum base level of drivers.

[AmC_1]

Thanks for the unchecking solution - this one was driving me crazy as it was happening on loads of my servers!

[TechGuru]

What is VCRM Version,

check VCRM log for additional error details.

[Matt Slocum]

We have the same issue and unchecking the dependencies option corrects the blank screen. We're running SIM v5.2 and when I do a properties of the Version Control Repository Manager executable (cpqsrhmo.exe) it returns version 2.1.8.780.

Please fix this HP.

[Matt Slocum]

Attached is our VCRM log.
The blank screen only happens on our x64 servers (on x86 servers the Version Control Agent doesn't have the ability to install multiple items and it doesn't have the dependency check option).

[Mark Harwood - UK]

Matt i beleive you need to make sure you are on the latest version the System Managememt Homepage and the Version Control Agent.

Our x86's all disply this behaviour.

[Ralph Frampton]

There is another possibility as to why the pop-up window that shows which packages to install may be coming up blank - the VCRM may be in a high CPU state.

I witnessed this extensively last week & the problem went away when the VCRM process cpqsrhmo.exe CPU went back down to 0.

So far I have only managed to track down that our two HPSIM servers mxadmin accounts appear to be triggering high CPU on cpqsrhmo.exe for ca 30 minutes every 4 hours. The quest continues to identify what process exactly is doing this.

[Mark Harwood - UK]

As a side note since upgrading all our blades to the latest support pack. We now get proper inclusion of minimum dependancies.

Finally Version Control is starting to deliver.

For us we have the following components.

Insight 5.3
HP Insight Management Agents 8.30.0.0
HP System Management Homepage 3.0.2.77
HP Version Control Agent 2.2.1.830