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тАО01-25-2011 12:18 PM
тАО01-25-2011 12:18 PM
Can't update VCRM
Severity Error
Date / Time 25/01/2011 17:54:31
Message The automatic repository update failed because an error occurred while retrieving the download site catalog.
Additional Data
Error for file: catalog.xml
Error code: 12003
An extended error was returned from the server.550 /pub/softlib/software2/COL3293/catalog.xml: No such file or directory.
Through IE I can access ftp://ftp.hp.com, as through ftp from command line, so there's no problem with my firewall. What happens is that the file catalog.xml does no exist under COL3293 directory. Here's an output from IE:
FTP Directory: ftp://ftp.hp.com/pub/softlib/software2/COL3293/
Parent Directory
catalog.cab. . . . . . . . . . . Jan 4 13:10 753K
catalogindex.xml . . . . . . . . Jun 21 2010 13K
--------------------------------------------------------------------------------
No catalog.xml file whatsoever. So I guess there must be something wrong with how my VCRM is configured to obtain files from HP or with HP repository itself.
Here are the installed versions of the components:
HP System Management Homepage v6.2.2.7
Version Control Repository Manager 6.2.1.861
Anyone seeing this also?
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тАО01-25-2011 04:51 PM
тАО01-25-2011 04:51 PM
Re: Can't update VCRM
I restarted the VCRM service and tried forcing an update but I got the same error.
I have another system running VCRM version 6.2.0.860 and it's been having the same problem so I don't think it had anything to do with the recent update to the VCRM agent. My guess is that HP's system that uploads that XML file has been paused or something... it simply doesn't exist on their FTP server. I don't think it tries to pull it out of that CAB file or anything but I could be wrong. There is a "catalog.xml" inside the CAB file...
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тАО01-26-2011 01:58 AM
тАО01-26-2011 01:58 AM
Re: Can't update VCRM
Im having same Problem since 25.01.2011
Error for file: catalog.xml
Error code: 12003
An extended error was returned from the server.550 /pub/softlib/software2/COL3293/catalog.xml: No such file or directory.
Tried to change Service user to same account as SIM Service is running under, but did not solve this. Still getting same Error.
Looks like the file is really missing at HP.
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тАО01-26-2011 09:06 PM
тАО01-26-2011 09:06 PM
Re: Can't update VCRM
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тАО01-26-2011 11:36 PM
тАО01-26-2011 11:36 PM
Re: Can't update VCRM
Catalog.xml is Bad.
Error code: 2147500037
An invalid character was found in text content
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тАО01-27-2011 03:48 AM
тАО01-27-2011 03:48 AM
Re: Can't update VCRM
Error for file: catalog.xml
Error code: 12003
An extended error was returned from the server.550 /pub/softlib/software2/COL3293/catalog.xml: No such file or directory.
Hope HP fixes this soon!
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тАО01-28-2011 07:22 AM
тАО01-28-2011 07:22 AM
Re: Can't update VCRM
I deleted the catalog.xml and catalogindex.xml in C:\hp\hpsmh\data\webapp-data\vcrepository and retry the update - the files are recreated from the HP ftp site, but the error message persists.
Really hope HP corrects the issue soon.
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тАО05-02-2011 09:42 AM
тАО05-02-2011 09:42 AM
Re: Can't update VCRM
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тАО05-02-2011 09:51 AM
тАО05-02-2011 09:51 AM
Re: Can't update VCRM
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тАО05-02-2011 10:39 AM
тАО05-02-2011 10:39 AM