Data Collection Reports with HPSIM Version 5

[Christian Dadswell]

Hello,

I recently upgraded from HPSIM 4.2 SP2 to v5 with little in the way of problems. All my previous settings were retained server side and I was able to connect to every managed system as I had previously.

The one section that I used a lot was the Data Collection Reports. Since the upgrade I am unable to retrieve this information. Instead we get a page stating;

"No data available for this device. "

I have checked, dbl-checked, triple-checked the SNMP, WBEM settings and these are as they were previously. Both server and client side.

Is there anything else I can look at to remedy this problem?

Appreciate any help or advice.

Chris.

[Aravindh Rajaram]

Did you run the identification task on all system after the upgrade? If not, do it once. Also run the data collection task once and see if the report opens up.

[Christian Dadswell]

Hey,

Thanks for the quick response, but this didnt sort the problem for me unfortunately.

I tried both tasks and i still get the error I was previously receiving.

In the meantime I tried running;

mxreport -l -x category
mxreport -l -x report

From the command line on the server and this didnt fix the problem either.

[Erwin van Londen]

Chris,

I have the same problem. In the DomainManager.1420.out.log file there are a lot of statement that say:

We have a group that needs to be condition checked - id = GROUPID_XX_XXXXX

were XX stand for a group collection.

I don't know what to do from now either..
Let me know if you fond a sollution

Kind regards,
Erwin

[Erwin van Londen]

Allthough this might be not the ultimate solution this one worked for me.
This is a bit of a destructive method because it clears most entry's in your database.

The command "mxinitconfig -r" clears your database and the command "mxinitconfig -a" rebuilds your database. After I've run these commands and reconfiguring some entry's (discovery, users etc.) I've ran a discovery and voila I can run the reports with the correct data.

What I didn't try is to skip the mxinitconfig -a first. This might rebuild you database with the correct entry's without removing the current data.

Hope to be of some help.

Grtx,
Erwin van Londen

[Christian Dadswell]

Hey Erwin,

Many thanks for the workaround, but for me this didnt work. I ran msinitconfig -a and all looked good.

I logged into sim and rerun a Data Collection task. When I tried to see the results on a server I got the same page as before. "No data available for this device"..

Something I have noticed whilst trying to fix this issue is that when I ran up MS SQL Enterprise manager to look at the raw MSDE tables is that I have two databases;

Insight_v1_0_1138544
Insight_v42_14411102

I have a feeling that data collection is being written to one database whilst the other is being used for normal operation within HPSIM.

Can anyone confirm that there is supposed to be 2 databases? or should hpsim be running just the one database?

Just so you know, I have been running hpsim since it was Insight Manager 7.0. I did a fresh install of HPSIM 4.1 when it came out and have done upgrades until reaching version 5.0.

Im reluctant to run mxinitconfig -r at this stage as Im not convinced it will work for me.

Thanks for everyones help so far.

Chris.

[Erwin van Londen · Accepted solution]

You can look in the ODBC manager which database is being used.

To be safe you can make a backup of your databases and run the mxinitconfig -r and -a.
If it doesn't work restore your original databases (while IM is stopped) and start IM again.

This way you can safely re-populate your IM database.

Grtx,
Erwin

[Christian Dadswell]

Erwin,

Thanks for the original info. The mxinitconfig -r fixes the issue, but completely removes all data (as you suggested). Running msinitconfig -a afterwards didnt bring any data back so I tried a restore and this basically brings back the original problem of missing data.

Looks like I'll have to re-init my installation and re-add all the servers/printers etc..

Many thanks for your help.

Chris.

[Erwin van Londen]

Just try to to do an mxinitconfig -a after the restore. I think that this will re-populate your database tables without destroying your data. (I'm not sure about this...)

Give it a try.

Regards,
Erwin

[Christian Dadswell]

Hi Erwin,

I just tried this and it went through ok, but the problem remains regarding the Data Collection problem.

There must be something in the table somewhere that it doesnt like.

Anyways, I can redo the manual discoveries without much of a hitch.

Thanks again.
Chris.