Different Product Name and OS between IM and System Management

[Fab_3]

It's a little thing... but to have correct lists i have to resolve :)
In System Management home page i have correct product name (i.e. ProLiant 5500) but in IM 4.2 i see only PROLIANT. Anyone is able to explain me how product name (and os name) are captured and because i see different names ? With other brand (i.e.Dell) or old HP Netserver some products name are recognized correctly. Two equal machines are identified as HP Netserver or HP Netserver LC2000 (i swear that are equal!!). Same trouble in os name. Microsoft Windows NT Server or Windows NT, Microsoft Windows 2000 server or Windows 2000. Help me ! :-)

[Aravindh Rajaram · Accepted solution]

What protocols have you selected in the Global Protocol Settings page? HP SIM can collect info. using SNMP(Insight Management Agents help in this),WBEM,HTTP/HTTPS and DMI. However SNMP data gets the highest precedence.

[Fab_3]

I have selected all protocols: WBEM, HTTP/HTTPS, SNMP and DMI. In some way information is read... :)
After i will select only protocols usefull to my target.

[Ananthak23]

Try upgrading to the latest 7.30 Management Agents and run identification and data collection task.

-Anantha

[Fab_3]

My servers are all upgrade to 7.30a...