Error with Remote Support Module/SSL Certificate

[Richard A. Scott]

We are getting the error below, after we had the SIM self signed certificate signed by our domain enterprise certificate authority. Has anyone else seen this issue, and/or knows how to fix it?

HTTP Error: cURL ERROR: 60: SSL certificate problem, verify that the CA cert is OK. Details:
error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failedurl: https://127.0.0.1:50002/mxsoap/services/MxpiMain5_1

[Ulf Zimmermann]

One of the things I figured out a while back:

Use always the fully qualified name of your SIM box, so if the machine is called "hpsim.corp.example.com", then use that to access SIM (http://hpsim.corp.example.com:280 as entry point).

This should allow ISEE/Remote Support to work with calling up it's interface inside of SIM.

[IRS4Ever]

As you may or may not know, this error is generated by the System Management Home page when there is a Cert failure or mismatch. You can get around this error by opt'ing to not check the cert. To do this perform the following steps:

On the CMS:
1. Locate the file isee-soap-calls.php in the c:\hp\hpsmh\data\htdocs\isee\ directory.

2. Make a copy of this file as a backup.

3. Using Notepad, open the
isee-soap-calls.php file and locate the following line:

$cert['verifyhost'] = 0;

4. Insert the following line after the line lcoated in step 3:

$cert['verifypeer'] = 0;

The updated file should now contain:

$cert['verifyhost'] = 0;
$cert['verifypeer'] = 0;

5. Save the file and either refresh the page in SIM or logout and back in again.

6. If this fails to resolve the problem or casues additional problems, restore the original file.