Getting hardware alerts to become events

[Andrew Van Order]

Hi all,

We are new users to HP SIM 4.1 SP1 under Windows 2000. How hardware alerts become events is a mystery. Nothing makes sense! If I see a discovered server with an icon indicating a hardware alert, I am expecting a similar event. Specifically, I have a server with an array controller battery problem. This server is sending cpqDa3 traps to NetView, and I can see the hardware status icon change when HP SIM polls every 5 minutes. Why no event (all we see are login events)? Do we have to have all agents send traps to the console for this to occur? If so, why is there a polling hardware status task by default?

I've looked at the online tutorial and have looked through the admin guide. Am I missing something?

Thanks--Drew

[Jon Ward]

The Management Agents are probably not setup to send traps to the hp Systems Insight Manager server.

Within the SNMP Service, make certain that the Insight Manager server is listed under "Accept Packets From These Host" (if this option is used) and that the Insight Manager server is listed as a trap destination under the traps tab.

Also, make certain that the SNMP Trap port 162 is open between the server sending the traps and the Insight Manager server receiving them.

[Andrew Van Order]

Thank you for the reply--it confirms agents need to send traps to the SIM server for a hardware status change to be seen as an event. But why is there a default polling task that shows hardware status changes? Couldn't the SIM server itself generate the event? OpenView and NetView poll, then generate events if a device does not respond as expected.

We have multiple SNMP pollers on the network already. I'm trying to understand the need for another poller for hardware status if it's useless in terms of generating events. We might as well disable it, right?

Or is HP's idea to use the poller to only indicate when a device is down, as opposed to polling the hardware for status changes? Would be nice if the documentation explained this...

Thanks!

[Jon Ward · Accepted solution]

The "hardware status task" is only an overall status check; it does not collect traps. It gets the status from the System Management Homepage.

The Management Agents is responsible for sending traps to the SIM server via SNMP. SNMP will need to be configured to allow this to occur.

[Andrew Van Order]

Hi Jon,

Thanks for clarifying--that should do it!