Health Status Major Warning problem

[Davide De Michino]

SIM notify me that 2 servers have a health warning. If I click on the icon, SIM opens me the System management homepage that seems to have no problem: all is correct.
What's the problem?
Thanks

P.S. I've also an other server, the same of the other two, and have no problem!!!!

[JKytsi]

All NICs connected ?

[Davide De Michino]

yes yes....
all seems ok in the SMH!!!
I also have disabled tg remote insight information service (I saw a post as mine), but it doesn't resolve my problem.
Help Me!
:-)

[NJK-Work]

Check the Integrate Log in SMH. I don't know at what version it started happening, but it no longers shows the IML has an error on the SMH homepage. So SIM detects an error, but SMH does not "show" it. You have to dig into the logs and then clear them.

At least, that has been my experience with this problem.

Nelson

[NJK-Work]

Oh, and I forgot to mention:

I have also seen it where you have to reboot the managed machine to clear the error. Restarting the HP agents does not work. I think I even had to delete from SIM:

1) Delete from SIM
2) Reboot the managed node
3) Re-add to SIM

I have only had this a few times, but it is very irratating and it was the ONLY way I found to clear the alert.

Nelson

[Davide De Michino]

Very strange.
I clear the log. delete the machine from SIM, reboot the machine, re-add.
all seems ok, after few seconds...boom! the same...Major alert!

[NJK-Work]

Is the iLO disconnected?

Nelson

[Davide De Michino]

if you say the manament processor...yes is in "ignore status".
From th SMH all is ok!

[sandeep_raman]

What is the PSP version on the 2 servers which have a health warning?

/SRH

[Davide De Michino]

mmm... I don't now.
I installed all the agent from SMH


System ROM P56-08/03/2008 Deployable BIOS
HPQILO2.SYS 1.8.0.0 Running/Full Power Driver
ATI2MTAG.SYS 6.14.10.6744 Running/Full Power Driver
ipmidev_v.dll 1.0.0.0 Running/Full Power Configuration Software
BXVBDX.SYS 4.4.23.0 Running/Full Power Driver
VCAGENT.EXE 2.1.10.801 Running/Full Power Instrumentation
hpetdev_v.dll 1.0.1.0 Running/Full Power Configuration Software
3234103C 5.20 Deployable Firmware
HPONCFG.EXE 2.0.4.1 Running/Full Power Configuration Software
hpadu.exe 8.10.3.0 Running/Full Power Configuration Software
hpacucli.exe 8.10.2.0 Running/Full Power Configuration Software
P56 2008.08.03 Deployable Firmware
HPDIAGS.EXE 8.1.5.2890 Running/Full Power Configuration Software
hpcisss2.sys 6.12.4.32 Running/Full Power Driver
CPQCIDRV.SYS 1.13.0.0 Running/Full Power Driver
cissesrv.exe 6.10.0.32 Running/Full Power Configuration Software
RI7 1.60 Deployable Firmware
CPQRCMC.EXE 5.20.0.0 Running/Full Power Configuration Software
cpqacuxe.exe 8.10.1.0 Running/Full Power Configuration Software
HPSMHD.EXE 3.0.0.64 Running/Full Power Configuration Software
CPQTEAM.SYS 9.30.0.0 Running/Full Power Driver
AGENTVER.DLL 8.15.0.0 Running/Full Power Configuration Software

[NJK-Work]

From this post: http://forums11.itrc.hp.com/service/forums/questionanswer.do?threadId=1223096

The source of this problems stems from the use of Thresholds (the Java based sliders for Disk, Server, and Processor in the SMH).

It appears the thresholds are not being reset properly when a server goes back to within normal operating parameters when running the 8.00 Management Agents. For example, if the process TH is set for 90% and the server hits 91%, it kicks off a warning idicator, but the server does not go back to "Normal" when the processor drops back below 90%.

This is componded by the use of the WBEM homepage view, which does not show this (it shows all normal even though SIM is reporting warnings). Switching to the SNMP view shows the "incorrect" errors, even though disk, server and process are all now running normally. Reseting the HP agents then resets this incorrect warning messages until the next time the thresholds become exceeded again, and then the whole process repeats.

The "fix" for this is to disable all thresholds (drag all the sliders to the far left, or 0 value).

Nelson