HP SIM 5.0 SP3 and SP4 - Custom Tools are NOT working

[Cristian Constantin]

Hi,
In SIM 5.0 SP2 for Windows the Custom Tools worked fine (if I remember correctly), but after I applied the SP3, and more recently the SP4, the Custom Tools are simply not working anymore, they appear to run indefinitly, but nothing happens, and when I try to stop it (kill that task) I receive an error and I cannot stop or delete that task in any other way (the only solution is to restart the HP SIM service on the CMS).
Any help would be appreciated.
Thanks,
Cristian

[Markus Roth]

Hi Cristian,

I have the same problem with HP SIM 5 SP4. I opened a call to HP Support yesterday. No reaction form support yet.

Markus

[Darrin Rawls]

Yep, turns out there is a bug when a device has an association (like iLO in a server). Try deleting the association (typically the iLO) and run the script against that device. See if that's what you have stumbled across.

Thanks.

[Cristian Constantin]

I've tested your suggestion and I've been able to run the custom tool successfully towards a target system that was not HP (and have the iLO Management Processor reference/relationship), even if the Custom Tool actually ran on the SIM CMS, but I would still like to see this issue fixed in a future Service Pack.

Thank you,
Cristian Constantin

[Darrin Rawls · Accepted solution]

Yep, it will be fixed in the next update.

[Cristian Constantin]

The workaround offered by Darrin solved my problem, and if the issue will be fixed in a future Service Pack then I'm entirely satisfied with the problem resolution.

Thank you,
Cristian Constantin