HP SIM C.04.00.00 -- sysLocation and sysContact confusion

[Wesley Fielder_1]

Clients are configured with the SNMP agent having the contact and location fields filled in as in the example.

Client Config:
SNMP Agent -- Contact : 111112
-- Location: Building-Room

After setting this information, running a discovery on those specific workstations, and then running a report, some workstations will still show the information to not be available.
Report run is configured for inventory on those specific workstations displaying :

System Name
IP Address
Location
System Owner

On the workstations that failed to display the information, I can run the following command and see the information extracted with no problem but HP SIM isn't displaying it most workstations even though SNMPGET shows they have it.

SNMPGET -M %MIBS_Location% %IP_Address% %Community% system.sysLocation.0

This SNMPGET statement will verify that the information is on those workstations that failed to display properly in HP SIM. Anyone know why this happens?

[David Claypool]

Do you mean discovery or data collection? By default there is a "Bi-Weekly Data Collection" task to keep information updated. Trigger it manually if you want the latest information gathered into the database. It takes a few minutes to complete, so don't immediately go and run the report until the task is complete.

[Wesley Fielder_1]

Yes, I have tried going to options --> data collection and manually running the task but it still doesn't update the information. I have tried it with both, Overwrite existing data set (for detailed analysis) and Append new dataset but nothing changes. When I run a report for that specific workstation inventory the Location and System Owner are still blank..

I have also logged into SQL Enterprise Manager and queried the database.I performed the following query:

select * from db_deviceinfo A, ipaddress B
where A.devicekey=B.devicekey
and B.ipaddress='X.X.X.X'

It shows the workstation in question with the location and contact fields empty. The update time from my query shows this date and time: 2004-04-3 22:56:02.200.

It's definitely not updating even though HP SIM is reporting "Completed" with no errors on the workstation.

[David Claypool]

What do you mean by 'workstation' and exactly what agents are running? When you look at the detail page in hpSIM, what protocols has it discovered that they are running?