HP Systems Management Homepage - timeout errors after update to 8.60

[Marco Gubitzer]

Hi,

since the latest update of the HP Insight Management Agents from 8.30 to 8.60 for Windows Server 2003 I get the error (on ALL updated W2K3-Servers!) "A timeout occured while loading data for the HP System Management Homepage which may result in missing or incomplete information." The SMH then opens but only shows the "Network"-Tab - no system model, no Management-Processor, no Data Source, no information from the other Agents. HP SMH has version 6.2.1.14.

The HP System Management Homepage-Log shows as additional information:

MAJOR 9/30/2010 2:23:36 PM
UI Webapps Loading Timeout -- Nav Load Time: 20s [Webapp-List: dataprotection;HP Insight Diagnostics;hpwbem;WBEMNetwork;WBEMServer;WBEMStorage;vcagent]

I checked SNMP-configuration (RW for the SNMP Community, localhost and the SIM-Server allowed), reinstalled SNMP and the Agents several times, reinstalled SMH, restarted server and services several times, tested SNMP-Traps through the "SNMP-Test-Trap" in the Agent-Setup... No change.

What can I do to get the SMH up and running again?

Thanks in advance!

Regards
Marco

[Pete2010]

This happens to me also, with SMH ver. 6.2.1.14 also have VCA 6.2.0.860 and WBEM ver. 2.7.0, all on the console too. (Windows server 2003 sp2 x86 SIM 5.3 sp1 w/hotfixes) BTW this happens on the CMS too. VCRM 6.0.0.840

[Daveran · Accepted solution]

Try to install older version of Insight Management WBEM providers. It helped me (from 2.7.0.0 to 2.6.1.0. or 2.6.0.0).

[Marco Gubitzer]

Hi Daveran, you are right!!
Downgrading the WBEM providers from 2.7.0.0 to 2.6.0.0 fixed the problem! Thanks!

@HP - I think you should review this issue and provide a fix!

[jstalzer]

I'm having the same issue. Is this something that I'll need to do to all of my servers?
What's the proper steps to make the changes to all my servers?

Thanks,

[geffry_1]

We also experience the same issue after update to 8.60. other user suggested to install older version WBEM providers 2.6.1.0, which we did and result is the same.

UI Webapps Loading Timeout -- Nav Load Time: 20s [Webapp-List: dataprotection;HP Insight Diagnostics;hpwbem;WBEMNetwork;WBEMServer;WBEMStorage;vcagent;vcrepository;pmptools]

Does anyone have solution or recommendation for this issue? Should I just uninstall and reinstall the complete HP insight manager,etc..

[Daveran]

Just uninstall your current version of Insight Management WBEM providers and install working version (see my previous post). It should help.

[geffry_1]

I resolved the issue after an hour of troubleshooting, its unrelated to WBEM and I might reinstall version 2.7.0 but since its working ~ will leave as is.

It appears the older version of HP Support Pack for HP system management homepages is default to localhost https://localhost:2381 but after we upgraded to HP SP 8.60 this default homepages no longer working. If I changed to hostname or local IP address it working like charm https://yourservername:2381 you will also notice the icon is different. I am sure every case might be different. We upgraded our HP servers from 8.1 to 8.6 recently.

[Victor G]

I had this problem with an older version.

In the SNMP service properties of the server in question I added entry "localhost" to the "Accept SNMP packets from these hosts" under the "Security" tab

[jstalzer]

I tried connecting to my HP management homepage using the hostname and IP. Also checked my SNMP setting to make sure â localhostâ was added to the â security â tab.
Local host was there and I still get a timeout weather I use the hostname or IP when connecting to the HPMH.

[TechGuru]

Increase the timeout of SMH to atleast 60 secs to avoid most of Timeout issues.

[Nicolai Rasmussen]

If _EVERYONE_ is seeing timeouts/VCA plugin not appearing on SMH after upgrade to VCA 6.2.0.860, and HP standard answer is "increase timeout to 60s" how come they don't just set the initial timeout value to 60s in the latest version of SMH???

We have 600+ servers that we'll need to upgrade manually SMH settings on manually. I don't suppose HP will provide a free monkey that could do it for us?

Thanks again, HP...

[TechGuru]

>We have 600+ servers that we'll need to >upgrade manually SMH settings on manually.

you can use HPSIM's Replicate agent settings task to change the SMH settings of all 600 servers in few sec.

or

you can create the batch job with following command to set smh timeout value

smhconfig â B|--ui-timeout[=] 60

[shocko]

Yes, the VCA is very handy but is very unreliable. I have all my servers at PSP 8.60 and most of them do not display VCA link on the SMH. if you set the timeout to 60s you have to wait 60s for each link you click on if VCA isn't respsonding!

[Ralph Frampton]

I encountered this issue on a Proliant DL380 G3 today that was updated this past weekend and found this thread as part of my investigation to see if it's related to a particular server model (ie. the updates work on our other newer servers).

This isn't a VCA problem though & you can check that by simply appending vcagent to the SMH URL - bingo, the VCA loads normally!

In fact, all the agents etc. appear to be working properly as restarting the services is triggering traps to our HPSIM server because one SCSI HDD in this server is in a predictive failure state.

I also attempted re-install of latest SMH version 6.2.1.14 however problem persists.

I checked the SNMP sections & that is correct (ie. Read Only & Read Create entries defined).

I did note in the SMH that there is no Data Source defined (this normally says SNMP or WBEM) so I went to the Settings » Select SMH Data Source » Select to change this to SNMP. Bingo, the SMH now properly shows all of the sub-components after saving this change & closing/restarting the SMH.

I just tested changing this back to WBEM and the Data Source in SMH goes back to being empty & the SMH sub-components are missing again. This seems to indicate that there is a problem with the WBEM 2.7.0.0 update in some way (strange because it's working on our other servers).

So in the mean time, a workaround appears to be to set Data Source to SNMP.

[Jetstream]

I concur with Ralph. Seems that on some servers (yet to determine the model) I have to change the data source to SNMP but on others WBEM seems to work OK with an increased timeout.

I also discovered if I upgrade both SMH & VCA to the latest versions with WBEM 2.7 I need to ensure that the VCA can reach the configured VCRM correctly before trying to run SMH otherwise the VCA causes the timeout issues people are seeing.

I hope HP get their stuff together with the next version of WBEM as I've been on a steep learning curve with HP SIM etc and these timeout issues have been driving me mad. I think I now have a reasonable workaround until WBEM is sorted out.

Cheers!

[Ralph Frampton]

FYI,

Today's observations, my above noted DL 360 G3 is now updated to latest HP software including:
IMA 8.70
SMH 6.3.0.22
WBEM 2.8.0.0
VCA 6.3.0.870

If data source is WBEM, the SMH continues to show unknown for System Model & Mgmt Processor. Data Source is blank. The sub selections available now include:
Network - HP Network Team
Storage - IDE & Smart Array controller links
Version Control - VCA & VCRM links
Operating System - Storage Volume Mgmt

Changing data source back to SNMP restores all the other sub-components that you would expect to find when using SMH & the System Model, Mgmt Processor & Data Source become properly populated again.

YMMV

[Contoso]

I had the same problem and it was solved after changing the accept smp packets in the security tab of the snmp service to 127.0.0.1 and also in trap tab changing the values to 127.0.0.1

after that, i was able to open SMH and after that, i was able to change the data source from wbem to snmp. All Done. It works...

[Elite68]

This actually fixed my issue. Thanks.

[PBurton]

WBEM 2.6.0.0 fixed my problem.

I had the same issue on a ML350 G4p running Windows Server 2008 R2. I had WBEM 2.8.0.0 installed and the System Management Homepage would timeout and not display anything. I'm not sure if you have to stop the HP System Management Homepage service, but I did just in case. I stopped the service, went into the Control Panel into Programs and Features, and uninstalled the existing WBEM Providers. Then I installed the 2.6.0.0 WBEM providers found here:

http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=3279707&spf_p.tpst=swdMain&spf_p.prp_swdMain=wsrp-navigationalState%3Didx%253D%257CswItem%253DMTX_bdcc695b1eb94a44bf56ebd96b%257CswEnvOID%253D4024%257CitemLocale%253D%257CswLang%253D%257Cmode%253D%257Caction%253DdriverDocument&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vig...

The filename is: cp012201.exe

After installing the 2.6.0.0 WBEM Providers I started the HP System Management Homepage service again and now it populates it with all of the information.

Thanks Marco Gubitzer