HP Version Control Agent for Windows 2.2.1.830 service failures

[John Bryan Peters]

We are using VCA for Windows in three managed environments under 32-bit Windows 2003 and 64-bit Windows 2008.

Version 2.2.1.830 installs and seems to work OK on computers that are repository managers.

When VCA is upgraded from 2.1.10.801 to 2.2.1.830 on client servers, the associated service intermittently throws exceptions and stops and the VCA tab in the System Management home page does not display correctly. Stopgap is to revert to 2.1.10.801.

Thanks in advance for assistance,

John

[TechGuru]

"associated service intermittently throws exceptions and stops"

what is the actual error displayed by VCA log or in system's Event viewer?

[John Bryan Peters]

An unhandled win32 exception occurred in vcagent.exe [8792].

System event log:
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7034
Date: 9/11/2009
Time: 8:54:35 AM
User: N/A
Computer: NETMONITOR2
Description:
The HP Version Control Agent service terminated unexpectedly. It has done this 3 time(s).

[TechGuru]

This information is not enough.

please check your Application log for any event with source as "Application popup" which has more detailed data about the crashed vcagent.exe

or check if mini crash dum is created by error reporting service.

[John Bryan Peters]

There are no application popups on service failure.

What's path and file for dump that you are referring to?

Thanks,

John

[Michael E. Chaney]

I just updated a server with this VCA last night and now I'm getting the following:

Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 9/29/2009
Time: 7:33:13 PM
User: N/A
Computer: CITRIX01
Description:
Faulting application vcagent.exe, version 2.2.1.830, faulting module vcagent.exe, version 2.2.1.830, fault address 0x00022e7b.

Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 76 63 61 ure vca
0018: 67 65 6e 74 2e 65 78 65 gent.exe
0020: 20 32 2e 32 2e 31 2e 38 2.2.1.8
0028: 33 30 20 69 6e 20 76 63 30 in vc
0030: 61 67 65 6e 74 2e 65 78 agent.ex
0038: 65 20 32 2e 32 2e 31 2e e 2.2.1.
0040: 38 33 30 20 61 74 20 6f 830 at o
0048: 66 66 73 65 74 20 30 30 ffset 00
0050: 30 32 32 65 37 62 022e7b

[Jason Salgado]

I have had 2.2.1.830 crash multiple times on 3 servers that I put it on. I removed it and installed 2.2.0.820 from the PSP 8.25 CD.

[Jason Salgado]

I forgot to add that it was installed on 2003 SP2 and 2008 servers. It still crashed.

[bondn]

We had a similar issue where the VCA service would fail and we would get page cannot be displayed when we opened the agent page.

This turned out to be caused by a "+" in the password for the account used to connect back to the SIM server. We changed to a password made up of only alpha-numerical characters and everything worked ok.

[Steve Burkett · Accepted solution]

Looks like they've fixed it:

HP Version Control Agent for Windows
2.2.2.835 (4 Nov 2009)

Fixes:
- Internal server errors occur if password contains special characters
- Target node requires a reboot after VCA upgrade
- VCA causes SMH to timeout when the SNMP community string is set using Group Policy editor
- VCA restarts when it is reinstalled /upgraded with other components from VCA Home page
- Version Control Agent fails to respond during SIM SW status poll
- Built with Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package (8.0.50727.4053)