I have this error from trying to send an email---

[David cheng_3]

I have this error from trying to send an email for automatic event handling option..

Sending failed; Could not connect to SMTP host: mail**.***.com, port: 25; java.net.SocketException: Software caused connection abort: connect

Is this a java issue ?

thanks

[Rob Buxton]

More like an SMTP Issue.
To test, try using Telnet to connect to the SMTP Server. Use the Port option to conenct to port 2. Connect from the CMS Server.
You should be able to get connection and issue a HELO Command.

[David cheng_3]

I tried to telnet to the smtp server without indicating any port. It would prompt me for logon. If I tried to telnet to the smtp server with any port number it will give a connection failed message. Is this mean.. CMS server has no access to the smtp server ?

thanks

[Rob Buxton]

It means the SMTP Server is not accepting tour connection.
The problem would seem to be at the SMTP Server end.
Unless you have a firewall or similar blocking access out from the CMS Server on the SMTP Port.
It does indicate the problem is nothing to do with HPSIM.

[Peter Stringer]

Do you have anti virus running?

We had exactly the same error message and found out it was Macafee which was the problem, it was blocking smtp.

regards

[David cheng_3]

Thanks..

1) I am connecting to Head quarter SMTP server, which is not under our control. Therefore, it might have a firewall issue.

2) The SMTP server is running Version 8.0.0. It might be blocking.

I will try to find other alternative. thanks again

[David cheng_3]

OK.. I have elminated the firewall problem, and still have this sending failed issue. Question.. Is there a white paper on how SIM connect to SMTP server ? I can't find any thing more detail on just how to setup.
thanks