ILO Firmware updating to v1.89, except it isn't

[Andy Stubbings]

When applying firmware updates to the ILO in various servers to v1.89 via VCR, the VCR log says that the update is applying successfully, but I am still seeing the old installed version when I refresh the inventory data. Or even restarting the server???

Any ideas on what the problem might be?

[Daniel Leblanc]

Did try installe it manually..to see what message you would get..or not?

[Daniel Leblanc]

Tip on getting HELP in HP Forum!
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[Andy Stubbings]

Mr Leblanc, I am well aware of how the points system works, my question to you is, is there some type of commission to be earned of getting these points? As, looking through the forums at your replies, you seem to be desperate to rack up as many as possible, which is indicated by your constant cut and pasting of the above tutorial into virtually every reply you make?

I come here for help, when/if I get it I will allocate points accordingly.

I will try manually installing the ILO software, as per your suggestion.

[Daniel Leblanc]

So did you try to install it MANUALLY or not?

[Daniel Leblanc]

FYI:nope just like to informe those who do not give out the well deserve search..1 message out of 7 point giving in you re case..me 65 out of 65.

Any how...you will be more able to get info ,in you problem when you try it manualy..when we deploy,some time you dont get everything in the log of VCA, manualy you sometimes get more info.Deployment thta is done with HP SIM or directly with VCA on the server will not tell all,some time it does and some times is doesn't.

Dan

[Andy Stubbings]

Which ever way I try to install it, it says that the installation completed succesfully, but when I look in VCR on the server it says that the firmware is out of date. And SIM displayes the orange triangle for software status.

It's not a major problem as we dont actually use the ILO in these servers, (they are about 5m away from where I'm sitting) but I like to have green circles in my SIM columns as it makes it easier to spot problems.

[Daniel Leblanc]

In you re HomePageManagement under the section ILO, is there anything the look bizarre...like not respoding..did you log in the ILO ..does it say it version 1.89 and HPM?

[Doug Hafley]

I had to go into the ILO on some of my servers, tell it to upgrade the firmware, point to the location where I extracted the bin file, and update it that way. Does this work?

[Rancher]

Andy,
I also had a terrible time getting Sims to recognize that this software was up to date. Unfortunately, I tried many different things to fix this.

I installed the iLO update through SIMS on some, but in most cases, directly on the board. Sometimes I had to run a software poll to get the update to show up. Other times, I restared the VCA on the server and then it wouul work.

When you are checking in SIMS software report, for the Installed Version, does it "think" it has a Japanese version of the iLO software installed?

[Andy Stubbings]

The SMH says that there is no management processor. But the VCR says that there is firmware installed?

[Rancher · Accepted solution]

If it is a newer server the iLO is built in.
Maybe the management processor has been moved to inactive in the HP management agents on the servers themselves. I do this when we don't use the iLO so I don't get connection errors in SIMS. However, I found that for the firmware update to work in this particular case, and show in the VCA I had to:
1. Put the management processor back in the active agents (on the server itself)
2. Install the 1.89 software.
3. run a software poll on the server

At this point my software in the VCA was finally correct. Then I moved the mp back to the inactive agents column.

[Andy Stubbings]

Rancher,

You are an absolute star!!!

I had the remote support agent deactivated as in your scenario, I re-activated it and BINGO, VCR is showing it as having up to date firmware!

10 out of 10

And 10 points on their way to you!

[Andy Stubbings]

A note to anyone out there with this problem, you also have to restart the SNMP agents with the Remote Support agent reactivated for the fix to work.