Inconsistency: do you experience it?

[Richard Chafey]

We have HPSIM SP5 installed in a Windows 2003 server network.

We hoped to be able to look at our client computers and get hardware information--the information included (sometimes) in the 'Data Collection Report'. Among the problems we are having is:

--Inconsistent report contents
--Inconsistent workstation classification (sometimes 'workstation' sometimes 'unknown')
--Failed collections (WBEM error)

Is what we are seeing unique to our environment or are others seeing this too?
Are we trying to use HPSIM for something it can't handle?

We have changed the retry # an doubled the time-out value. (didn't help)

In the past, we used earlier versions (Ver 7, I think) which required a client agent and with that version, it worked reliably.

[sandeep_raman · Accepted solution]

Hello Richard,

Looking at what you posted, it could a due to SNMP configuration on the CMS and Managed node.

What are the SNMP settings on both?

SRH

[Richard Chafey]

On the CMS the SNMP settings are:
-Enabled
-Default Timeout: 60
-Default Retries: 2
-Default write community string:
private
-Read community strings:
1: public
2: private

On the nodes the SNMP service, under the Traps tab, is community name is public (although we find that some have PUBLIC). The HP documentation suggests this is case sensitive. Could this be part of the problem?
And, the service is set to Automatic.

Thanks for your reply.

[Albert Austin]

Hi,

Yes, strings are case sensitive. And I also advise you changing your Read/write string to a more unique one for security reasons. An easy way to deploy these changes would be to use "Replicate Agents Settings" from your SIM console.

Rgds,

Albert

[Richard Chafey]

Changing/Modifying SNMP settings didn't make any difference.

Another big problem is that some clients do not 'show up' in the SIM listings. These clients are found by other management packages (such as McAfee).

So, my question remains: are we wasting time hoping to have all our client computers 'show up' in HPSIM?

[Albert Austin]

Hi,

"So, my question remains: are we wasting time hoping to have all our client computers 'show up' in HPSIM?"

Do you mean Desktops/Notebooks when you refer to client computers?

SIM is no longer supported to manage "Desktops/Notebooks", it is designed for Servers. If you interested in managing "Desktops/Notebooks" you should check this link
http://h20331.www2.hp.com/hpsub/cache/284194-0-0-225-121.html

It can be installed as a plugin to SIM.

Albert

[sandeep_raman]

In the trap destination tab,ensure that the CMS server name or ip is entered.
If the managed nodes are non-servers like Albert said,check http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=1054247

SRH

[Albert Austin]

Hi,

"SIM is no longer supported to manage "Desktops/Notebooks", "

I just wanted to rephrase what I said above, that since moving from Insight Manager -> SIM, HP has moved away from supporting Desktops/notebooks for SIM and concentrated on HP and third party servers.

Albert

[sandeep_raman]

True,however SIM can be used to do a data collection on non-servers like an inventory report.
Please correct me if i am wrong.

SRH

[Albert Austin]

Hello Sandeep,

I personally dont have much expereience with integrating Desktops/notebooks with SIM. But I think your question was probably best answered by Richard in the first post of this thread.

Rgds,

Albert