Initial ProLiant Support Pack Install

[Dean Emberton]

I receive the following message when trying to push out the PSP.

EXCEPTION CLASS: com.hp.mx.exceptions.MxFailedAuthenticationException
EXCEPTION: Authentication failed.

I've tried several different domain\userid combinations and several different machines.

Any ideas?

thanks

dean

[Brian Harrison]

A likely cause of this error is that SSH is not configured correctly on the management server itself. (SSH is used internally in order to launch this initial install task.) The PSP install task runs as user 'Administrator' and this user must be set up to have SSH access on the CMS. You can configure this with:
mxagentconfig -a -n -u Administrator -p

More details of SSH troubleshooting are in a white paper at http://www.hp.com/wwsolutions/misc/hpsim-helpfiles/HPSIM_SSH_WP.pdf

Cheers,
Brian.