Insight Manager and storage events

[Graziosi Sergio]

I am currently deploying my first proliant server. Being completely new to the HP management environment I seem unable to configure it correctly.
I only want to have e-mail notifications of hardware failures, in particular I need to know if one of the hard-disks of the RAID array is gone off-line.

I have installed the "HP Systems Insight Manager" (SIM) and the "HP System Management Homepage" (SMH) all on the same server.
I see the server among the monitored systems in SIM and from there I can access the SMH all right, also SIM detects the OS correctly, giving me the idea that the communication between the two services works. Still SIM seems unable to collect events from SMH, that is: in SMH the status of the array is reported correctly but the SIM event list reports only login-logoffs events (on the SIM itself?). I am able to get email about the reported events, but the interesting ones (hardware failures/storage events) are not even detected.

The system is a Proliant ML350 with a RAID controller hosting Windows 2003std (SP1), HP System Management Homepage v2.0.2.106 and Systems Insight Manager 4.1 - Windows Build version: C.04.01.00.00

I only need a quick hint on where to start looking for my error, I guess I'm doing something completely wrong.

[tmagee · Accepted solution]

Did the HP management agents install ok? -these are part of the Proliant support packs. Latest version is v7.3 though go for an earlier version as you're using sim 4.1. Check in your system's Windows control panel for the version you have. There's a "send test trap" option in there too, try that to see if first of all, Windows event log sees the event then if your sim event log sees it. If Windows has it but sim doesn't, check the SNMP service settings - these need to have the ip and community name of the sim server. The user's guide and this forum has topics on this (including read / write settings).

[Rob Buxton]

Look at SNMP, it seems as though in this case this is the first Server and HPSIM is also installed on this Server.
SNMP will still need to be configured to send an SNMP Trap to the HPSIM Server, in this case it's the same one, but SNMP doesn't know that.

Also check you have both a Read and Read/Write community name set up that is also configured in HPSIM.

Finally, as this is the HPSIM Server, try changing the SNMP "Allow Selected Hosts" To "Allow All Hosts".

[Graziosi Sergio]

Dear tmagee and Rob,
your pointers to SNMP were all that I needed, what was missing was the "Trap destiation" in settings\SNMP & agent Settings\trap in SMH.
Thanks to both of you, issue solved,
Sergio

[Graziosi Sergio]

oops!
I have missed the "close thread" option.
I confirm, case closed.
Sergio