Insight Manager not showing server info...

[CA1279806]

Greetings, all. I need some help. We've installed the latest version of IM and the agents, but IM will not show system type, model #, etc.

When I go to the device's IM page, it WILL show the correct system info, but when you show "All Systems" from within the main IM program, it lists all of the device types as "Unknown".

Any help would be greatly appreciated.

Regards,
Curt

P.S. This thread has been moved from Your Questions Regarding Business Support Forums to ITRC HP SIM Forum  - HP Forums Moderator

[CA1276945]

What version of Insight Manager are you using? As it won't have the relevant data to show specific information on the newer models of hardware.

[CA1279806]

Here is the version of IM:
Systems Insight Manager 4.2 with SP1 - Windows

All of our hardware predates the version of IM we're using - we have quite a few ML 530's, DL 580's (G1's and G2's), so they should definitely be a device that IM knows about.

Thanks...

[Carl Perkins]

I am having the same problem.
I am using HP SIM 5 running on Win2000 SP4 Server. It detects all the info (OS, model etc) on a Proliant 1600R with W2K server SP4 and the latest management agent 7.40 and PSP 7.40 but not on an ML530 G2 with W2K3 SP1 running the latest agents and PSP too. Its also not showing details of a Proliant 1850R with W2k3 (non SP1).
There seems to be no pattern to which combinations it doesnt fully detect. As above the Systems Management Hompages all show fine locally with all info detected, there just seems to be a problem with Insight Manager retrieving the info.