Insight Service Account locking up

[InsightBlues]

Hello,

After I changed my insight service account password, it keeps locking up, I changed the password through the password utlity, checked the account against the DB user account, changed that password, however, I keep getting lockups and it is coming from my insight server. I am at my wits end trying to figure this out.

Logon Failure:
Reason: Unknown user name or bad password
User Name: (service account)
Domain: (domain)
Logon Type: 3
Logon Process: NtLmSsp
Authentication Package: NTLM
Workstation Name:
Caller User Name: -
Caller Domain: -
Caller Logon ID: -
Caller Process ID: -
Transited Services: -
Source Network Address: -
Source Port: -


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[Rob Buxton]

Is this account / password in any global or server specific protocol settings within HPSIM?
These will continue to be used as originally set.

[InsightBlues]

This is used for everything within SIM I believe

[Rob Buxton]

Under Options -> Protocol settings and then either Global or Server Specific, if you have the old credentials then these will be used in the polling process either globally or server specifically.
If the login failure times tie in with when the HW Polling task is running, then that could be it.

[InsightBlues]

So apparently even though I changed the password in the correct way, I changed it back to the old password and now I have no problems, unforunately it was difficult to try to log into the server because the service account kept locking up at startup or shortly afterwards