No packages in Remote Support Software Manager with SIM 5.1

[Anonymous]

After running the initialisation process on the CMS as described in "HP Systems Insight Manager 5.1 Installation and Configuration Guide for Microsoft® Windows", no packages/updates appear. Nor after several days, nor after manual relaunch of "Check for Package Updates".

Connectivity tests are ok and there is some internet activity. Troubleshooting of the embedded Marimba processes is cumbersome though.

It looks like the process is stopping when it fails to subscribe to the following channel

https://isee-updates.americas.hp.com:443/Applications/Hewlett-Packard/HP_SIM/CurrentCMS/Windows/HP_SIM_Patch

Found no reports of problems similar to this on the Internet. Anyone got an idea or similar experiences ?

Thanks for any help,
Jan

The history log of the channel linked with the subscription service presents following errors recurrently (every 6 hours).

15/Apr/2007:17:56:19 +0200] - audit SYSTEM 8512 Setting channel state: https://isee-updates.americas.hp.com:443/Applications/Hewlett-Packard/HP_SIM/CurrentCMS/Windows/HP_SIM_Patch=subscribe
[15/Apr/2007:17:56:19 +0200] - audit SYSTEM 8614 cannot update because channel does not exist: https://isee-updates.americas.hp.com:443/Applications/Hewlett-Packard/HP_SIM/CurrentCMS/Windows/HP_SIM_Patch
[15/Apr/2007:17:56:19 +0200] - audit SYSTEM 8617 cannot verify because channel does not exist: https://isee-updates.americas.hp.com:443/Applications/Hewlett-Packard/HP_SIM/CurrentCMS/Windows/HP_SIM_Patch
[15/Apr/2007:17:56:19 +0200] - audit SYSTEM 8512 Setting channel state:
...
[15/Apr/2007:17:56:19 +0200] - audit SYSTEM 8524 Setting channel/tuner property: hp.channel.title=HP Systems Insight Manager Patch
[15/Apr/2007:17:56:19 +0200] - minor SYSTEM 8601 Error subscribing to channel: https://isee-updates.americas.hp.com:443/Applications/Hewlett-Packard/HP_SIM/CurrentCMS/Windows/HP_SIM_Patch
[15/Apr/2007:17:56:19 +0200] - major SYSTEM 8599 Service failed to install the policies
[15/Apr/2007:17:56:19 +0200] - audit SYSTEM 8501 Subscription service stopped
[15/Apr/2007:17:56:19 +0200] - audit SYSTEM 1152 Channel instance stopped


The history log directly under the ISEE_CMS_SWMAGENT directory contain recurrently at the same time a series of following:

15/Apr/2007:17:56:19 +0200] - major SYSTEM 1050 Hôte 'isee-updates.americas.hp.com' inconnu.\
com.marimba.castanet.util.DetailedException[609/-1: isee-updates.americas.hp.com]\
at com.marimba.castanet.tuner.Channel.(Channel.java:151)\
at com.marimba.castanet.tuner.Workspace.getChannelCreate(Workspace.java:277)\
at com.marimba.apps.subscription6030.SubscriptionService$SubscriberObserver.getChannelCreate(SubscriptionService.java:5458)\
at com.marimba.apps.subscription6030.SubscriptionService.setState(SubscriptionService.java:1745)\
at com.marimba.apps.subscription6030.SubscriptionService.access$1500(SubscriptionService.java:50)\
at com.marimba.apps.subscription6030.SubscriptionService$SetChannelStatesThread.setStates(SubscriptionService.java:4921)\
at com.marimba.apps.subscription6030.SubscriptionService$SetChannelStatesThread.run(SubscriptionService.java:4571)

[Aks2 · Accepted solution]

try this, see if it works:

Add 15.232.64.127 isee-updates.americas.hp.com to the C:\Windows\System32\drivers\etc\hosts file. Also, add services.isee.hp.com 15.232.48.172

may be its because of a dns issue.

:)

[Anonymous]

The machine hosting SIM is intentionally limited to use of a private DNS infrastructure only.

Adding isee-updates.americas.hp.com to the hosts file did the trick.

Many thanks !