No system listed

[Caterina Luppi_1]

hi,
I just finished installing and configuring SIM. Everything went smoothly, with no apparent problems.
After having performed an automatic discovery (where the system told me it discovered a number of devices), when I click on "all systems" the list is empty.
I'm sure that snmp is configured properly on my devices because it works for another monitoring software.
I'm trying to use SIM to monitor two specific Netware servers. Even if I perform a manual discovery, these don't show up in the system list.

What could I be doing wrong?
Help is very much appreciated.
Thank you in advance

Caterina

[David Claypool · Accepted solution]

The first thing to do is to turn discovery filters off. Secondly, check to see if your network team has disabled ICMP for security purposes; if so, change the Global Protocol Settings to use TCP port 80 instead of ICMP ping.

With discovery filters off, HP SIM will add any device to the database it can contact, regardless of whether any management software is running on it. If you can get them there, we can then worry about getting them recognized.

Also, these NetWare servers are running TCP/IP aren't they and not just IPX?

[Caterina Luppi_1]

hi David,

first of all thank you for replying.

I'm running SIM on a SLES 9 server, and the NW server are on IP only, not on IPX.

Turning the discovery filters off helped. I've now all the devices listed (including the workstations, sigh).
It's just bizarre that before I had the servers apparently discovered in the audit logs, but they never appeared in the "all systems" list (or other lists).

thank you!

Caterina

[Jeff Hanchey]

Try this link:

http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=749917

If you've configured a new user in HPSIM, you must authorize the account under Security in the console.

[Caterina Luppi_1]

I was logged in as root (it's a brand new system and I didn't configure any new accounts yet), but I'm in the process of configuring the other accounts, so I'm sure I would have encountered this problem if you wouldn't have warned me! Thanks!

[David Claypool]

Caterina:

Yes, with discovery filters on, HP SIM was able to see them as you can see in the logs, but didn't recognize them so it tossed them away.

Your systems are coming up as "unmanaged" now probably. That means that HP SIM hasn't discovered any protocols that it can manage with, primarily SNMP.

This could be because of configuration problems at the HP SIM server or at the other end. If the HP SIM server is a ProLiant, you should be using the ProLiant Support Pack for Linux from http://www.hp.com/servers/swdrivers but if it is not, you may not have an SNMP layer installed on your SLES9 server. In that case, pick up the Net-SNMP utilities from that same link because those have the Compaq extensions.

Otherwise, normal debugging: make sure your community strings match, make sure you have included the HP SIM server in the hosts the other systems will respond to and etc.

[Caterina Luppi_1]

hi David,

well, that's the strange thing.
They don't appear unmanaged (unless they're supposed to be unmanaged). I can see the servers, the printers, the switches etc, and I can check their status, the alerts...in other words it works.
I'm not sure why they weren't the first time.
Turning the discovery filters off seemed to fix the problem, even if in principle it should have been working even with them enabled.
The network has been in "bizarroland" the whole week, so somehow it doesn't suprise me :-)

I'll probably try to enable the filters again at some point, to see if the services disappear again, just for a test.
If they do, I'll report back.
Thank you!

Caterina