Pegasus WMI Mapper

[Dani13]

When I install the SIM5.2 SP2 for Windows, then i get the following error:
Microsoft Visiual C++ Runtime Library (see atcchement).
.....

I have found out, that the problem is the Pegasus WMI Mapper. This service stops.

Thanks for any advise and help
Kind regards
Dani

[Rob Buxton]

You could try rerunning the HPSIM Install and doing a Custom Install to just install the WMI Mapper. Or you could download it from the HP Site - the latest there seems to be 2.5. At home so can't easily check what's in the latest HPSIM package.

[Dani13]

Hello

Thanks for your reply.

I have done the following:
- uninstalled SIM, installed SIM
- singel repaired pegasus wmi mapper (v2.5)

Stil the same problem.

Thanks for advise
Dani

[Rob Buxton]

That sounds like something in the OS then. What version of Windows?

[Dani13]

Hello

The OS is a 32bit W2K3 R2 English Version with the actual Service Packs an Hotfixes.

Thanks for your reply

Kind regards
Dani

[Dani13]

Hello
Any help there?

Thanks for any advise.
Kind Regards
Dani

[roger forsstrom]

Hello
Any help there?

I got the same problems.

Thanks for any advise.
Kind Regards
Roger

[Rob Buxton]

Only the same as before. I've just built a couple of R2 servers, one 32 bit, one 64 bit. In both cases the Pegasus WMI Mapper is fine. So you need to look at what else is on the box.

[VRC]

May not be fully correct, however check .net runtime your machine has and update it if necessary. Sometimes there will be conflict if the C++ runtime library is corrupt in the machine.

-VRC

[SmartIT System Engineer]

Hey there

I was able to workaround this C++ Runtime error with the WMI Mapper service not starting by uninstalling WMI Mapper v2.5 and installing v2.4 from HP website. I don't know yet what impact it has on HP SIM 5.2 but for now it seems to work just fine.

Patrick

[Brian Hahne]

check my post..maybe it can help?
I have had troubles and just figured em out...
http://forums11.itrc.hp.com/service/forums/questionanswer.do?threadId=1285470

[Bill Coulson]

The most likely cause of the C++ runtime error is that tcp port 5989 is in use when the Pegasus WMI Mapper service tries to start.

You can verify this by looking for the number 5989 when you do a "netstat -a" from the command prompt.

The "SMI-S CIMOM provider" typically uses this port. Look at the windows services running and see if this service exists.

If you have installed Command View EVA or a MSA 1000 storage system, this service could be installed.

SMI-S is used by a management server (ie SIM) to query and to send commands to storage systems.

It is best to change the port number of the SMI-S CIMOM provider and corresponding port number in the management server from 5989 to a unused port number like 6989.

Hopefully in the next release of the Pegasus WMI Mapper service a "port 5989 is currently in use" message appears in the windows event log instead of a c++ runtime error has occurred.