PMP 3.1 - Three servers with question marks

[Steve Kadish]

Hi all,

I am evaluating Performance Management Pack 3.1 against a few servers. Currently, three of them have question marks in the "PF" column. One of these (which happense to be the CMS) reports "An internal logic error has occurred" under Analysis Explanation on the Online Analys page. The other two have not collected a sample since their automatic reboot at 3 am.

Can anyone give me any idea what the problems might be?

Thanks,
- Steve

[Rob Buxton]

I'm having fun with 3.1.
Question marks indicate the server is not licensed or not able to be licensed.
What is reported in the PMP Configuration screen?
Check the status of the PMP Service.
From the Config Screen try disabing all monitoring for the affected server and re-enabling.
Or, you could try stopping all monitoring and restarting the PMP Service.
I've still got a Server I cannot get Monitoring started, it just shows a critical red alert and I've checked and restarted just about everything!

[Steve Kadish]

Hi Rob,

Thanks for the reply. PMP is fun, isn't it?

I had already tried most of what you suggested. The configuration and licensing screens showed what I expected, and I stopped and restarting monitoring on the effected servers.

I just restarted the PMP service itself, and now of course everything is working... the question is how long it will stay that way. I guess I will wait and see.

- Steve

[Rob Buxton]

Certainly is, the initial fun I had was a Server I wanted to license would not show in the list of Servers.
Once the Bi-Weekly Task had run it appeared as soon as I redid the Update Server List. No idea what the connection is there.
It's that Server that will not go past the Red Alert.
Just rebooted the HPSIM Server box as a last desperate measure and it's still the same.

[Steve Kadish]

Well, of the three servers which weren't reporting yesterday, two are still displaying check marks, but one has reverted to a question mark. This server is one of the ones with a nightly reboot.

If PMP is going to lose its ability to monitor these servers when they reboot, it won't be of any use.

Any thoughts out there?

Thanks,
- Steve

[Steve Kadish]

FYI, I have a ticket open with HP support on this, and will update this forum if we find a resolution.

- Steve