Problem Upgrading VCA (2.1.1.720) on DL320

[Rob Buxton]

Hi HP,

I applied Softpaq 7.30A to a DL320. All has gone okay except for the VCA (2.1.1.720). It fails with:
The software is not supported for installation on this system.

The system must be rebooted before installing this software.

Press 'Close' to exit Setup.
The above is from a manual install done at the console. The VCA install also fails.
The console install attempt was done immediately after a reboot.

I've noticed the problem on 3 out of 4 DL320's. But not all.
In all cases the previous version of the VCA was the same (2.1.0.720) even the DL320 that worked.

[Ananthak23]

I have DL320 'G1' server and I was able to successfully upgrade from 2.1.0.720 to 2.1.1.720 through VCA itself.
Do you have SNMP and SMH installed?

-Anantha

[Ananthak23]

I could successfully upgrade the VCA from 2.1.0.720 to 2.1.1.720 on a DL320 'G2' system also. I doubt its problem with the VCA.
Can you try upgrading through VCA itself and let me know the log message?

-Anantha

[Rob Buxton]

As the original e-mail states, this was originally done as part of the Softpaq install, so yes the SMH has been updated.
SNMP will have nothing to do with it.
I did run the install manually. That was the error message provided.
Oddly enough the Server that worked does not have a problem with its RILOE which the others seem to have.

[Aravindh Rajaram]

Rob, Can you just check on the system where it failed to install (after reboot), if the registry was cleaned up correctly. If and only if "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\PendingFileRenameOperations" value is present in registry, you will get the error "The system must be rebooted before installing this software."

[Rob Buxton]

It does look as though a reboot was still outstanding.
Not too sure why it couldn't do the entire PSP install in a single go.
Now that they've been done, I'll retest the RILOE II Connectivity.