Restarting MxAgent - Insight Web Page not displayed

[David Barrell_4]

HP Insight manager web page hangs, Checking HTTP server status, I also have an event warning every minute in the application log, Restarting MxAgent followed by Restart was Successful.
Any Idea's

[Nick Hromyak]

I have this problem too. My problem appears to be because the database is not accessible by HP IM. And/or your datasase is corrupt. Are you using MSDE or SQL server?

[David Barrell_4]

Hi Nick

Back end SQL

Regards

Dave

[Joel Rubenstein]

For more information you should check the log files which are located at c:\program files\hp\systems insight manager\logs

every time SIM is restarted it creates a pair of files

domainmanager.xxx.out.log
domainmanager.xxx.err.log

where xxx is the mxdomainmanager process ID.

[David Barrell_4]

Thanks Joel

Yes.
found the log files which indicated that Insight couldn't find Java files to load, I'd previuosly installed 1.4.2_4 and insight was looking in the wrong place

Re-ran the install and I now get the web page up, but now get the following error:
You do not have a Java Runtime Environment (JRE) installed. HP Systems Insight Manager requires JRE
1.4.1 or later to be installed. You will not be able to log in until a JRE is installed.
I have 1.4.2_4 installed, any ideas.

[Joel Rubenstein]

You should be able to just let SIM install that version of java and you should be good to go.

The version used internally by SIM is installed during the SIM installation.

If you open a command prompt and type java -version you should see

java version "1.4.1_04"
Java(TM) 2 Runtime Environment, Standard Edition (build 1.4.
Java HotSpot(TM) Client VM (build 1.4.1_04-b01, mixed mode)

This is the version used to run the SIM code.

If you have other applications installed on your system that have made entries in the path statement for different versions of java then you may experience problems with SIM

[David Barrell_4]

Hi Joel

I've uninstalled the other version and installed the 1.4.1_04, still getting error:

You do not have a Java Runtime Environment (JRE) installed. HP Systems Insight Manager requires JRE
1.4.1 or later to be installed. You will not be able to log in until a JRE is installed.

Checked the path c:\java -version
java version "1.4.1_04"
Java(TM) 2 Runtime Environment, Standard Edition (build 1.4.1_04-b01)
Java HotSpot(TM) Client VM (build 1.4.1_04-b01, mixed mode)

Checked system variables and Java set as:
Variable name:JAVA_HOME
Variable value:JAVA_HOME=D:\Appwin32\Systems Insight Manager\j2re

I've installed mozilla web browser and can now log into insight, but I get the above error with I.E and I need to use I.E, any other ideas.

[David Claypool]

Check your IE security settings and also try to add your HP SIM server to the trusted sites list. As part of the startup in the browser, HP SIM tries to run a Java applet; if the exit code is fine, it appears to be working. If the exit code has an error, basically think of it as 'on error resume message "You do not have a JRE installed..."' Anything that makes the Java not run results in that message.

[David Barrell_4]

Thanks David

I've added the server to the local trusted sites list, can't see anything a miss with the advance settings tab in I.E, I've ran I.E with Java tab ticked: use Java2 v1.4.1_04 for and without.
When I installed this version of Java I didn't get asked for a restart, could that be an issuse?
Can't restart this box on a adhoc basis.
Is there any specfic setting within I.E I should be looking at.

[David Barrell_4]

Ok, I've managed to restart this server over the weekend and still get the Java splash screen request:

You do not have a Java Runtime Environment (JRE) installed. HP Systems Insight Manager requires JRE
1.4.1 or later to be installed. You will not be able to log in until a JRE is installed.


Click "Install JRE" to allow Systems Insight Manager to install the JRE.
When prompted on file download, select "Open" instead of "Save". If prompted for the
program to open the file with, choose "explorer.exe" from your Windows® directory.

1.4.1_04 is installed, if I run the install from the HP screen (as above), it see's the version already installed.
Any Idea's

[Annette Jones_3]

David,

have you tried, de-installing Java, then try using the web access, getting the Java Runtime error, then allow HPSIM to install it's own version.

This seems to work fine, you will also requre the Hot fix if you are using Windows. Without thi sthe web agent hangs on conection.

[David Barrell_4]

Thanks Annette

Yes I have tried that, but still get the Java message, but what's this hot fix I need.

Regards
Dave

[David Barrell_4]

Hi

In the DomianManger.3128.err.log I have the following message:

java.lang.NullPointerException
at com.hp.mx.core.protocol.snmp.SnmpRequest.updateSnmpDefaultSettings(SnmpRequest.java:304)
at com.hp.mx.core.protocol.snmp.SnmpRequest.(SnmpRequest.java:171)
at com.hp.mx.core.protocol.snmp.trap.components.TrapRequester.determineOutputState(TrapRequester.java:148)
at com.hp.mx.core.automation.Construction$Location.WhereTo(Construction.java:806)
at com.hp.mx.core.automation.ConstructionWrapper.run(ConstructionWrapper.java:494)
at com.hp.mx.core.utilities.CachedThread.run(CachedThread.java:228)

Is this the cause and does anyone know what this means?