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SIM 5.1 Remote Support registration failed

 
Udo Hillenbrand
Frequent Advisor

SIM 5.1 Remote Support registration failed

Hello,
I want register Remote Support in the Option menue from SIM. But it failed with error message.
Updating information and registering the client....Failed!
regincident.log:
20080218_12:40:43 | Registration | info | regIncident.cxx:122 | **** registerClient ***
20080218_12:40:43 | Registration | error | ConfigManager.cxx:918 | execute() : Failed to start process
20080218_12:40:43 | Registration | error | ConfigManager.cxx:800 | Failed to load hps-sid.xml
20080218_12:40:43 | Registration | error | Incident.cxx:1311 | Unable to create DOMNode
20080218_12:40:43 | Registration | error | ConfigManager.cxx:918 | execute() : Failed to start process
20080218_12:40:43 | Registration | error | ConfigManager.cxx:800 | Failed to load hps-sid.xml
20080218_12:40:43 | Registration | error | Incident.cxx:1311 | Unable to create DOMNode
20080218_12:40:43 | Registration | error | regIncident.cxx:160 | registration request package() failed
20080218_12:40:43 | Registration | fatal | regIncident.cxx:173 | 1: Registration failed.

What can I do?

The SIM 5.1 is running unter Win XP Pro in VMware.


Thanks
1 REPLY 1
Richard Drouin
Advisor

Re: SIM 5.1 Remote Support registration failed

From the Sim install guide:

RSSWM device and access requirements
RSSWM is supported only on ProLiant servers running:
â ¢ Windows 2003 Standard, and Windows 2003 Enterprise
â ¢ Windows 2000 Server SP2, Advanced Server
The RSSWM downloads and installs software to the CMS only, and operates only on a CMS installed on a
supported Windows ProLiant device. RSSWM and Service Essentials Remote Support Pack are NOT supported
on Virtual Machines (VMWare).