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02-18-2008 03:43 AM
02-18-2008 03:43 AM
SIM 5.1 Remote Support registration failed
Hello,
I want register Remote Support in the Option menue from SIM. But it failed with error message.
Updating information and registering the client....Failed!
regincident.log:
20080218_12:40:43 | Registration | info | regIncident.cxx:122 | **** registerClient ***
20080218_12:40:43 | Registration | error | ConfigManager.cxx:918 | execute() : Failed to start process
20080218_12:40:43 | Registration | error | ConfigManager.cxx:800 | Failed to load hps-sid.xml
20080218_12:40:43 | Registration | error | Incident.cxx:1311 | Unable to create DOMNode
20080218_12:40:43 | Registration | error | ConfigManager.cxx:918 | execute() : Failed to start process
20080218_12:40:43 | Registration | error | ConfigManager.cxx:800 | Failed to load hps-sid.xml
20080218_12:40:43 | Registration | error | Incident.cxx:1311 | Unable to create DOMNode
20080218_12:40:43 | Registration | error | regIncident.cxx:160 | registration request package() failed
20080218_12:40:43 | Registration | fatal | regIncident.cxx:173 | 1: Registration failed.
What can I do?
The SIM 5.1 is running unter Win XP Pro in VMware.
Thanks
I want register Remote Support in the Option menue from SIM. But it failed with error message.
Updating information and registering the client....Failed!
regincident.log:
20080218_12:40:43 | Registration | info | regIncident.cxx:122 | **** registerClient ***
20080218_12:40:43 | Registration | error | ConfigManager.cxx:918 | execute() : Failed to start process
20080218_12:40:43 | Registration | error | ConfigManager.cxx:800 | Failed to load hps-sid.xml
20080218_12:40:43 | Registration | error | Incident.cxx:1311 | Unable to create DOMNode
20080218_12:40:43 | Registration | error | ConfigManager.cxx:918 | execute() : Failed to start process
20080218_12:40:43 | Registration | error | ConfigManager.cxx:800 | Failed to load hps-sid.xml
20080218_12:40:43 | Registration | error | Incident.cxx:1311 | Unable to create DOMNode
20080218_12:40:43 | Registration | error | regIncident.cxx:160 | registration request package() failed
20080218_12:40:43 | Registration | fatal | regIncident.cxx:173 | 1: Registration failed.
What can I do?
The SIM 5.1 is running unter Win XP Pro in VMware.
Thanks
1 REPLY 1
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02-19-2008 04:52 AM
02-19-2008 04:52 AM
Re: SIM 5.1 Remote Support registration failed
From the Sim install guide:
RSSWM device and access requirements
RSSWM is supported only on ProLiant servers running:
â ¢ Windows 2003 Standard, and Windows 2003 Enterprise
â ¢ Windows 2000 Server SP2, Advanced Server
The RSSWM downloads and installs software to the CMS only, and operates only on a CMS installed on a
supported Windows ProLiant device. RSSWM and Service Essentials Remote Support Pack are NOT supported
on Virtual Machines (VMWare).
RSSWM device and access requirements
RSSWM is supported only on ProLiant servers running:
â ¢ Windows 2003 Standard, and Windows 2003 Enterprise
â ¢ Windows 2000 Server SP2, Advanced Server
The RSSWM downloads and installs software to the CMS only, and operates only on a CMS installed on a
supported Windows ProLiant device. RSSWM and Service Essentials Remote Support Pack are NOT supported
on Virtual Machines (VMWare).
The opinions expressed above are the personal opinions of the authors, not of Hewlett Packard Enterprise. By using this site, you accept the Terms of Use and Rules of Participation.
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