- Community Home
- >
- Servers and Operating Systems
- >
- HPE ProLiant
- >
- Server Management - Systems Insight Manager
- >
- Re: SIM continues to flag problems after they are ...
Categories
Company
Local Language
Forums
Discussions
Forums
- Data Protection and Retention
- Entry Storage Systems
- Legacy
- Midrange and Enterprise Storage
- Storage Networking
- HPE Nimble Storage
Discussions
Discussions
Discussions
Forums
Forums
Discussions
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
- BladeSystem Infrastructure and Application Solutions
- Appliance Servers
- Alpha Servers
- BackOffice Products
- Internet Products
- HPE 9000 and HPE e3000 Servers
- Networking
- Netservers
- Secure OS Software for Linux
- Server Management (Insight Manager 7)
- Windows Server 2003
- Operating System - Tru64 Unix
- ProLiant Deployment and Provisioning
- Linux-Based Community / Regional
- Microsoft System Center Integration
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Community
Resources
Forums
Blogs
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО05-22-2013 01:56 AM
тАО05-22-2013 01:56 AM
SIM continues to flag problems after they are fixed (false positive alerts)
Hi All,
Since upgrading to HP Insight Control 7.1.2 recently, we have alerts which we cannot clear from SIM.
They are nearly always related to genuine issues that have occurred and been fixed, but although SMH and iLO confirm full health has returned and IML has been marked as repaired, SIM continues to alert with the root cause often being тАЬOne or more POST errors occurredтАЭ. Clearing these events in SIM makes no difference as they re-appear, and even if they donтАЩt they continue to say an alert is being received via iLO even though iLO reports health OK.
ItтАЩs possible the alerts are originating in the OS and iLO is just forwarding them (affects G1-G7, Windows and Linux) but regardless the issue is FIXED and we just end up with false positives in SIM, and it only started after we upgraded to 7.1.2. We currently have 4 false positives of this kind and we only upgraded a month ago.
We have a call open with HP whoтАЩs advice at the moment is to reboot each time it happens which we clearly canтАЩt do once a system is back in production.
Anyone else seen this, or anyone have any ideas?
We are setup so OS and iLO alerts are both passed through iLO, so we canтАЩt really turn off SNMP forwarding in iLO.
Regards,
ZaM
- Tags:
- upgrade
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО05-23-2013 05:19 AM
тАО05-23-2013 05:19 AM
Re: SIM continues to flag problems after they are fixed (false positive alerts)
On the servers flagging these events, what is in the IML log? Any uncleared events?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО05-31-2013 01:36 AM
тАО05-31-2013 01:36 AM
Re: SIM continues to flag problems after they are fixed (false positive alerts)
As I mentioned "...although SMH and iLO confirm full health has returned and IML has been marked as repaired, SIM continues to alert.."
So there's nothing un-repaired or uncleared in IML on any of the affected servers.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО05-31-2013 02:45 AM
тАО05-31-2013 02:45 AM
Re: SIM continues to flag problems after they are fixed (false positive alerts)
Apologies, I should have read that little bit closer. Can you verify with a network trace at the SIM server if indeed, the server is sending the alerts over the network? It might possibly something to do with the clearing down of the events not being fully committed to the DB. What is your DB size/type?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО08-02-2013 07:56 AM
тАО08-02-2013 07:56 AM
Re: SIM continues to flag problems after they are fixed (false positive alerts)
Hi Shocko,
I'm pretty sure the alerts are coming over the network as if we delete the systems from SIM entirely and at a later date discover them from scratch the error eventually returns on the affected systems.
I don't know what DB we are running or the DB size, we just have a default install (IC 7.1.2 provides SQL 2008 R2 Express???). If anyone knows how to check the size that would be appreciated.
I can see plenty of people have had this issue in the past and it was always the HP OS agents at fault. As it occured immediately after a recent upgrade of SIM and HP agents I suspect we'll be stuck with it until we upgrade again.
Frustrating thing is that a reboot fixes it but we don't want to keep rebooting production systems simply to clear false positive SIM alerts.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО08-02-2013 08:00 AM
тАО08-02-2013 08:00 AM
Re: SIM continues to flag problems after they are fixed (false positive alerts)
The error is: "One or more POST errors occurred. Power On Self-Test (POST) errors occur during the server restart process. Details of the POST error messages can be found in Integrated Management Log"
It only happens (post IC 7.1.2 upgrade) on systems that HAVE had faults but the faults have been fixed and IML completely addressed so no issues remain, and it happens after the systems have gone back into production.
This info is also provided: "The associated MIB File Name for this trap is cpqhlth.mib and the MIB identifier CPQHLTH-MIB"
....but the SMH and iLO are completely clear of faults. It is only SIM that keeps reporting them faulty, presumably in response to keep receiving the above alert.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО08-03-2013 05:14 AM
тАО08-03-2013 05:14 AM
Re: SIM continues to flag problems after they are fixed (false positive alerts)
This error state seems to only disappear if you reboot when the server has zero issues.
We get this this all the time with HP techs unplugging one disk prior to some application maintenance that includes a reboot, then going back into production and plugging the second disk back in at a later date.
I've never found a way to fix this without a reboot and it pisses me off quite a bit having all these minor health states on ProLiants I know are fine...