SIM shows "Unknown" for system type of Virtual servers

[Kevin Everts_1]

I had to reinstall SIM yesterday and am working on getting everything back. I monitor 2 ESX servers with VMM. My virtual servers are all saying that the System Type is "unknown". It knows that they are on the ESX servers though. How do I get it to show the correct system type?

[David Claypool]

HP SIM gathers information from the virtual machines using WMI/WBEM. Make sure the WMI Mapper is installed and configured in HP SIM and that you have WBEM credentials set in global or system protocol settings.

[Kevin Everts_1]

Where do I go to configure the WMI wrapper in SIM?

[Gordon Leonard]

By default the WBEM should have been installed. Must of the time it's simply..

"WBEM credentials set in global or system protocol settings"

The credentials will be the account that can log into the *VM* not the HOST.

[Kevin Everts_1]

Hmm, I have that setup correctly then. I've even tried with the credentials of a domain administrator with the same result.

[Gordon Leonard]

Are you running Identify?

What does your output say (When you run Identify - you get and output log for the server).