SIM SNMP Error Solution

[Cosmo_1]

As I’m such a nice guy, I thought I’d pass on my solution to my below three SIM errors:

1) Overall SIM Home Page status of ‘No Failed/Degraded items’, with no other data displayed
2) SIM Server status of ‘Unknown' or 'Unmanaged'
3) Version Control Agent log message states “Not enough storage is available to process this command”)

As stated in many other Threads, the SNMP settings are the cause, but I couldn’t find a thread that mentioned how to resolve all three of the above errors; until now…

Solution:
Run the following command on the remote server to modify its SNMP settings:

- sysocmgr.exe /i:%systemroot%\inf\sysoc.inf /u:c:\temp\snmp.txt
- Then Stop and Restart the SNMP and all HP Services.

Where the Snmp.txt file contains the below text and xxx is the DNS CNAME for your main SNMP server and yyyy is your SNMP Community name:

[NetOptionalComponents]
SNMP = 1
[SNMP]
Accept_CommunityName=yyyy:read_create
Any_Host=No
Limit_Host=LocalHost, xxxx
Community_Name=yyyy
Send_Authentication=Yes
Service=Physical, Applications, Datalink, Internet, End-to-End
Traps=xxxx

Note: You require two entries in the ‘Accepted SNMP packets from these hosts’ Security tab option. The Main ‘SIM server’ to overcome the ‘Unknown/Unmanaged’ problem and ‘LocalHost’ to overcome the ‘No Failed/Degraded items’ Home page problem.

[David Claypool]

...or you could just use 'Configure or repair agents'

[Cosmo_1]

All the SIM Agents on the servers were configured correctly, but the server's SNMP settings weren't.

How can the server SIM agents trapped and send SNMP information, when it's not set up correctly on the server.

THe other way to configure these SNMP settings would be via AD's GPOs, but the SNMP and HP Services still require restarting.

[David Claypool]

'Configure or repair agents' prompts for Windows credentials and performs the following functions:

- Sends the SIM certificate to the agent and configures the agent to Trust by Certificate
- Checks for the presence of an SNMP Read Only string and if it matches the SIM server's string; if it doesn't match, sets a new Read Only string to match
- Checks for the presence of an SNMP Read-Write string and if not present sets a long random one
- Checks SNMP trap destinations and includes the SIM server if not already there

[Brent Seizer]

I also include the IP address of the main SIM CMS server, and not just the DNS CN name, when specifying the SNMP destinations.

If you have a DNS failure, then at least IM wont let you think that you have bigger problems because servers cant report back.

[Cosmo_1]

I wasn't aware of the'Configure or repair agents'option.

Thank you.