SIM won't clear error status in all systems list

[Alex Lavrov.]

Hello,

I had some errors on some of the servers and I cleared the messages, but for some reason there is still icon of an error near those servers. How can I clear it so it will be "V" ?


thnx.

[Alex Lavrov.]

Any ideas?

[Haridas]

Question is not clear. Can you attach a screenshot of the error, please?

[Rob Buxton]

Click on the error icon, the Homepage should indicate where the error lies.
If it's a hardware error that is unfixed the error flag will not go away until the error condition is resolved.

[Alex Lavrov.]

These are hardware errors, but I cleared the messages and when I enter the homepage (on port 2381) of this server, I don't see any errors.

Here's the screenshot.

[Haridas]

Okay!.. You can try either of the following two methods.

1. Delete that device and rediscover.
2. Execute Hardware Status polling task (Options-> Status polling -> Hardware status polling) on that device

Basically HPSIM should poll that device for the latest data, so that it is updated in the database.

[Alex Lavrov.]

nope, it didn't help.

Here's the screenshot of the homepage of the server, as you can see, all clear.

[Rob Buxton]

The Agent is still showing the error.
Are you saying the actual Homepage is not showing any errors.

Perhaps a screenshot of the Homepage, just click on the HW Icon for the Server.

[Alex Lavrov.]

Just posted it.

[Terry Auspitz]

Do you have an APC UPS? If so, check for any error conditions on the UPS.

I have seen where SNMP from the APC UPS monitoring software will force a server into a yellow condition, even though this will not show on the server's management home page.

[Alex Lavrov.]

According to SIM, hardware agent alerts about the problem, ot snmp.

[Haridas]

If the agents are from 7.10 PSP, then please check the status in IML log. IML log status can be different from overall system status.

[Alex Lavrov.]

Hey,
where is exactly this log?

[Haridas]

https://myserver:2381/webagent/findex.tpl

see the attached screenshot. This is for 7.10 and prior versions of management agents.

This is no longer available in 7.20 management agents, because it is integrated with System Management Homepage.

[Alex Lavrov.]

I have 7.20 :\

[Rob Buxton]

Click on the HW Icon for the Server to get to the System Homepage.
Then click the Logs Tab, there will be a link to the IML from there.
Otherwise from the Server itself, from Programs look for HP System Tools and then a link to the Integrated Management Log viewer.

Either option should allow you to view and clear any IML errors.