Status reported as Minor but nothing is wrong

[Cliff Ward]

We also have the same issue, all servers reporting OK until 'Insight Management Agents' updated to 7.60, (Servers with embedded ILO appear OK, others failing Minor Health Status). As with previous thread removed 'Remote Insight Info' from Control Panel|HP Management Agents, Server Health Status now 'Normal' which points to an issue with ILOs. Reverted to 7.51, Server/ILO Health Status performing as expected, 'Normal'. Everything is set correctly.

[Cliff Ward]

Further to my last post, as with reply from GoonBoon the ILO 'External Power' in SMH (7.60) is constantly set to 'disconnected' even though all is OK, however unlike GoonBoon unable to resolve, (only reverting to 7.51 resolves).

In servers still at level 7.51 was able to Disconnect/Connect 'External Power' from ILO, this was reflected correctly in the SMH, (Disconnected and Connected) and consequently the SIM Server/ILO health displayed Minor/Normal. Obviously looks like there may be a problem with the latest release 7.60, but not sure where to go from here.

[PB75]

I still get this "Minor" status on our W2K Servers (several models). Insight Board shows green, but external power shows "disconnected". Somebody solved this problem? (without going back to Support Pack 7.51)

[Goonboon]

At the time when I posted my reply we were running at 7.51 and 7.60 was not out yet. What we have found with older servers running RILO's is if we upgrade to Support Pack 7.60 you have to downgrade just the agents to 7.51 to stop the false alarm reported by the RILO. Just like what Cliff did. Not sure if anyone else has had any luck with 7.70 but they keep hosing up the foundation agents for us so we are pretty much staying at 7.51 across our environment.

[Ken Horn]

For anyone who may have been having trouble with the RILOs and a false minor status, the new management agents (7.80) seems to have fixed the problem. Installed on two DL380 G2s today and all is good again. It is not out as a PSP yet.

Cheers!

[sahnia]

Please go through the following article to get more update on the issue:

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00816350&jumpid=reg_R1002_USEN

[gremlin961]

I had this same problem and I was able to resolve it after updated the HP Insight Management WBEM Providers. I was running an old version and after updating it, the minor warning was resolved.

Hope this helps

[NJK-Work]

I am at the latest version of all HP agents and drivers, and I still have this problem when WBEM is used for SMH.

1) Server experiences an ASR reboot
2) SIM shows Orange Indicator
3) Launch SMH and it shows nothing wrong (all green).
4) Go to IML and it shows a RED error for the ASR.
5) Clear the IML and now SIM shows Yellow error.
6) Go into SMH again, and it still shows green.
7) Go into IML and no new errors to clean.
8) No ASR link ANYWHERE is SMH to be found
9) Switch from WBEM to SNMP in SMH and now a yellow ASR link appears on the front page of SMH
10) Click on the ASR link and now I can clear the ASR status
11) SIM now shows green for server

Nelson

[Uwe Zessin]

Great! Exactly the problem I was working on - thanks for the report!!