Storage Essentials page not show

[Longardt]

Hallo,

I have a problem with Storage Essentials (SE). I think I installed it correct and I have in the SIM the SE parts in the menu. But if I start a SE part (for example Application Viewer) I get the Message " This page cannot show". The SIM works correct.

I have SE 5.0, SIM 5.0, W2k Server SP4 with IE 6.0

And now I have no idea why this happen. Does anyone know a solution?

Thanks!
Marcus

[Longardt]

Hello,

there are anyone who can help me?

Thenks!
Marcus

Auf Deutsch:
Hallo,

ich habe ein Problem mit Storage Essentials. Ich denke, dass ich es korrekt installiert habe, denn ich habe im SIM auch die SE Menus. Aber wenn ich die SE MEnupunkte starte (zum Beispiel Application Viewer), erhalte ich die Nachricht im Explorer "Diese Seite kann nicht angezeigt werden". Der SIM arbeitet aber so wie er es soll.

Ich habe W2k SP4 und IE 6.0

Kann mir jewmand helfen?

Vielen Dank und viele Grüà e
Marcus

[Michel Pedone]

Hi,

I have the same problem.
(SE 5.00.01 + Windows 2003 sp1 + Insight Manager 5 sp4 + IE 6.0.2900).
I think the error is on Jboss standard configuration...

Regards

Michel

[Longardt]

Hello Michel,

I have solved the problem. For your information, I have a part of IIS installed. So be sure that no, absolutly no, IIS parts are installed. And start the SIM with:

https://:50000

best regards
M. Longardt

[Michel Pedone]

Thnx, but no IIS files on my server.

Normaly I can check if Jboss is ok with
http://:8083

Result : The Page Cannot be Found

I think it is not correct...

[Longardt]

start the SIM?

and

http://:8083 doesn't work on my system, too!

[Michel Pedone]

HI,

I tried to reinstall my server on windows 2000 sp4 (no IIS). No probs on installation.

When I select the "SE home" link, a new windows appears (https:///servlet.html?page=Home%26mode=showNavbar...
(attachement)
with --> the SE server without DNS extension.

Nothing shows on this window (white page)...

It's very strange, because it's the same problem I had on windows 2003 installation.

Regards

Michel

[Hoang Jagiello]

Hello,
I have the same problem with SE - page not shown. Others SIM functions works - at least are visible - as i am not expert in SIM.
But the reason in my case can be that I did not entered any SE licencies because I do not know how to get "machine ID".

How did you regitered SE licencies?
How did you get "machine ID?

brgds

[Michel Pedone]

Hi,

Normaly the ID of the machine is show when you complet the installation of the management server. After that you can obtain it on the menu "securtity->Licenses" from the management server.

My problem is that no one SE links works :(
(and the license link no works too...)

Regards

Michel

[Hoang Jagiello]

Marcus,
ok, but i did not write down.
What it mean "management server"?
Is it HP System Management Homepage or System Insight Manager???
This is REALLY lamer question but where is:
_the menu "securtity->Licenses"_ ???

Without this ID i can not go further with my SE tests.

brgds

[Longardt]

Hello Hoang Jagiello,

the management server is the server you installed SIM and SE.

The licence you can fill in: Deploy -> License Manager -> Storage Essentials ...

Best regards
Marcus

[Hoang Jagiello]

ok, about management server is clear.

but where I will get _the menu "securtity->Licenses"_ to receive MACHINE ID - i need this to get final licence for SE from HP webware.
Am I wright?

I did not wrote down this id during installation. Manual says that this is possible to go to "securtity->Licenses"_ ...

but I can not see it ...

[Longardt]

Do you have a menu task deploy?

[Hoang Jagiello]

yes,
I of course have Deploy -> Licence Manager -> SE -> Manage SE key.
but I assume this is the plase where I can enter licence key wich I already have. right?
To do that I need to register on HP webware - and parameter which now I NEED (and ask) is MACHINE_ID, right?

My question is:
how (from my "start" button;) get this MACHINE_ID?

Manual says:
8. ....
You do not need to write down the machine ID. You can obtain it easily from the management
server (Security > Licenses).

I have NO such a option.

I am running on MS 2003.
SIM 5.0 SP4
SE 5.0.1
Oracle 9.2.0 + patch 9.2.0.6.0

I reinstalled already whole software and during this (specially installing Management Server) never seen any info about machine ID...

[Longardt]

Hello,

I'm sorry I misunderstood you. As I entered the Licence Key I only need a Client Unique ID and these you find under Deploy -> License Manager -> Storage Essentials ...

A Maschine ID I didn't need. Sorry.

Best regards
Marcus

[Hoang Jagiello]

under Deploy -> License Manager -> Storage Essentials I have message " This page cannot show"...
I have IIS disabled (even not installed)

Looks like no exit situation ;-)))

Marcus,
did you used Client Unique ID to register your licence on webware?

[Michel Pedone]

Hi,
I finally found the solution (page not show) and I hope it will be helpful for other people with the same problem.
Storage essential uses the port 50002 too.
If Mcafee Antivirus with EPO is istalled, the client agent uses the same port..50002.
Uninstall it and all works fine.

Regards

Michel