System Management Homepage - Cannot Connect

[NJK-Work]

Fixed for me as well. However, I too am having problems with the VC Agent. Frank - what specific problems are you seeing?

Nelson

[Steve Evernham]

I received an email from HP on 5/20/2008 stating "CURRENT STATUS: New updated SMH component v2.1.12 will resolve this problem. The new component is expected to be available by mid-may 2008." (Sorry I was away on vacation)

I see others have tried this new package, but I see mixed results. Has anyone else tried the V2.1.12.201 fix?

BTW - They still haven't addressed the fact that they closed my case without resolving it.

[Jeff Peil]

The new version of SMH seems to have fixed the problem for us so far. About 30 servers were having the problem and all have been good for over a week now.

[FrankW]

Nelson I'll start another thread for the Version Control issues...

[michel obi]

I was also having thesame problem with vca and SMH after installing PSP 8.00A
I updated my hpsim with 5.2 update 1.The problem of vca is gone.I updated my SMH with
the latest update (2.1.12.201),everthing is working as it supposed to be.I tried also to
login through remote with mstsc /console and after login out,my SMH still continue working.I tiink the problem is being solved.
Regards

[Peter Stringer]

I am having the very same problem and am running HP sim 4.2 with SP2, causing me real problems, so have reverted back to 7.91 when I can get system downtime.

[Terry_92]

I have installed SMH latest update (2.1.12.201) and all is OK now. Running HPSIM build (05.00.00.02).

[seabass]

I used the PSP 8.00A build on 3 servers and had issues, as well.

The SMH typically needed a service cycle and after configuring the Threshold settings for the CPU/Logical Disk (installed the HP WBEM Management Agents), I was bombarded with alerts for the CPU and Logical disks monitored. The box had not gone into production at that point.

On 2 of the servers, I installed the SMH update to resolve the service cycling issue.

With the threshold alerting, I uninstalled the HP WBEM Management Agents and the alerts stopped immediately. I than used the Java plug in for setting the Logical Disk, File System, CPU usage thresholds and alerting was fine.

We experienced some strange behaviour using this PSP and have since moved on to PSP 8.11A.

[Tom Dooley]

Same problem here. I use the SMH in conjunction with HP-SIM,Version Control Agent and Version Control Repository Manager. The System Management Homepage is only about 15 minutes after a restart. Thereafter, there seems to be a service to crash. As a result, the System Management Hompage,the Version Control Manager and Remote Support Configuration and Settings no function.

These services are mission critical classified and are urgently needed.

[Tom Dooley]

Are there any known problems and solutions

[Andrew Hellyer]

I found that when using WBEM as the data source I would get this error.

Under the SMH...
Settings --
'select SMH Data Source' - 'Select'

Change the setting from WBEM to SNMP. You should see it change on the top info bar on the SMH.

If you are using WBEM I dont think the SNMP settings have an effect. So this may be an issue with WBEM. Try changing the version of WBEM installed, and ensure all firewall ports for WBEM are open between the server and your SIM server

[sandeep16_1985]

Hi I am facing issue in HP System Management home page . I already Restart SMH service many time but still it's showing 

Internet Explorer cannot display the webpage  Kindly help

[Andrew_Haak]

Hello there,

when you open a command prompt on your server and type netstat -anb you get a list for all ports on your server, see if you find 2381 as a port and see if the hpsmhd.exe is linked to this port :

 TCP    [::]:2301              [::]:0                 LISTENING
[hpsmhd.exe]

if there is an other exe file listening that's your problem, if you can you could change the port number of the other app. Most likley

 nothing is listening on that port. Then you can check if the HP System Management Homepage service is running in Taskmanager. If that all looks fine, did you type https://localhost:2381 or http://localhost:2381 ? The first is the https adress and the second will redirect you to the https port. An other reason could be that you have a procy server setup in your browser. Set the proxy on bypass local adressen.

Kind regards,

Andrew

[SClark14]

I'm having the same issue and can't find hpsmhd.exe when I run netstat -anb.  The HP Homepage service is running and I can see the system from the SIM but not getting any reporting from the server

[secki]

I got this problem after updating SMH from 7.2.2 to 7.3.1 but only on Windows Server 2003.

On Windows Server 2008 R2 the same Update succeeded.

[NJK-Work]

Hi Secki,

Did you ever get this resolved?  I still have a group of Windows 2003 servers floating around and updated a few of them today to the latest SMH available from HP.  I cannot connect to SMH on any them either remotely or when logged into the console of the server and connecting to LOCALHOST.  I tried uninstalling and reinstalling - same problem.  Will see if a reboot tonight fixes them.

Win2008/2008 R2 also works fine for me.

Thanks

NK

[NJK-Work]

Host upgraded to latest SMH:
C:\>telnet localhost 2381
Connecting To localhost...Could not open connection to the host, on port 2381: Connect failed

Host still on older version:
C:\>telnet localhost 2381
Works...telnet connects on port 2381

Verified services are running...restarted them, etc.

[NJK-Work]

Verified port 2381 checkbox is checked during install...it is.

[secki]

have you looked at this one?

http://h30499.www3.hp.com/t5/ProLiant-Servers-ML-DL-SL/Proliant-DL-360-G5-amp-last-version-of-Homepage-7-3-0-9/m-p/6312725/highlight/true#M139990

[NJK-Work]

No - I had not seen that until your post.  Interesting, looks like PHP is the culprit.

Thanks for the tip.

Nelson