There is no System Management Home Page for <Server>

[Sean Patzer]

I was able to communicate with all of my servers on Friday without an issue and I was able to log in to various system management pages without issue. However, I came in today to the following message "There is no System Management Home Page for ." I have approx 170 servers with the Foundation packs installed, and of the 20 I had selected at random, all of them give the above message.

Since I am getting an error message, there seems to be a problem with the management client. Any thoughts ?

Thanks,

Sean Patzer, MCSE.

[Rob Buxton]

There's no management client as such, access is via https to the management agent.
You can try browsing directly to the servers, e.g. https://server:2381 - what does that do?

If you're getting the error above from the HPSIM links it would suggest an issue with discovery, you could check that the global snmp or other characteristics have not changed.

Also from HPSIM, if you click on the server name and open up the product description you should see what protocols have been discovered.

[Sean Patzer]

Rob,

Thanks for the quick reply. It does not matter whether one goes directly through the link in the HP SIM console or goes to the server directly. You still get the same response.

Interestingly enough the properties page gives me a WBEM error. Now I need to find out what is going on thier.

Thanks,

Sean Patzer, MCSE.

[Sean Patzer]

Rob,

Thanks for the quick reply. It does not matter whether one goes directly through the link in the HP SIM console or goes to the server directly. You still get the same response.

Interestingly enough the properties page gives me a WBEM error. Now I need to find out what is going on there.

Thanks,

Sean Patzer, MCSE.

[LukaS_9]

wbem error?
try to execute this command from command CMS to gather info via wbem:

mxnode -ld

or

osinfo -h [-u ]

regards
Luca

[Rob Buxton]

Sean,
So this was working okay and then just stopped for a number of servers/
From what you've said regarding direct access that rules out an HPSIM issue.

That kind of leaves either a mass deployment of some software or a Network change issue.

What happens if you browse directly to the SMH from the client server itself?
If that fails then it would suggest some kind of software change. Check services and event logs etc, try restarting the SMH.

Otherwise could it be a firewall issue?

[Sean Patzer]

Rob,

Not a firewall issue. I have already asked our network analyst who deals with our Cisco gear. She said that she did not change any of the ACLs on the Cisco equiptment nor did she implement anything new over the weekend.

I did manage to get one of the servers back by reinstalling the client, but I do not look forward to manually reinstalling 169 more servers. (Ah, well job security that I do not need at the moment).

Luca -

Thanks, I will try that and let you know.

Sean Patzer, MCSE.

[Sean Patzer]

Rob,

We did recently complete the latest round of Microsoft patches, but if that were the case I would expect to see many similar issues like this one. Therefore I do not suspect that. Patch deployment was the latest network wide software change.

Thanks,

Sean Patzer, MCSE.

[Rob Buxton · Accepted solution]

Sean, what version of the agents?

There does seem to be an issue with the 7.50 agents, especially if you change the sub-agents that are running and then restart them. But you tend to get timeouts of the SMH Page and the final page when it is displayed is missing some elements, but it does come back.

[Sean Patzer]

Rob,

I am using the 7.51 foundation pack. Do I need to get a newer one ?

Thanks,

Sean Patzer, MCSE.

[Sean Patzer]

Rob,

Okay, updated the PSP to version 7.60 A and a bunch of drivers on a single server. Services came back up! (YEA!). However, I am having an issue with VCA. The webpage will not display and claims a time out issue with the proxy.

Thanks,

Sean Patzer, MCSE.

[Mike Angley]

Check the services. I have found that the services will stop especially if any kind of upgrade was done to the drivers or if certian patches are applied.

[Rob Buxton]

The timeout issue with PSP 7.51 does seem to affect the VCA as well, but I've not had any issues with PSP 7.60 so far.

What I have seen is the after the PSP has been installed the reboot doesn't happen and the main result is that it looks like the VCA has not been updated.

[Sean Patzer]

Rebooted twice, just to make sure. Waited over a long weekend (a 3-dayer) and the proxy error on one server went away. I do not know what I did to fix it.

Thank you all for your help.

Sean Patzer, MCSE.