Unable to communicate with Management Processor - no ILO licence

[robyn-h]

Hello

We just setup a new SIM 7.6 installation and are getting "communication errors" with the following description

"Unable to communicate with Management Processor <server> in server <server> because it does not have an iLO Advanced or iLO Select license."

The error is correct we do not have any ILO licences installed but how do we turn off this alert? I am guessing its through the SMTP trap settings but I cant figure out which MIB or trap name I need to disable. Any help would be apreciated.

[Ihaqueit]

To resolve this issue, apply the HP iLO advanced license key for  server.

[robyn-h]

We do not have keys to install. There should be a way to turn this alert off.

[Ihaqueit]

This is a free license key and temporarily activates the iLO Advanced and iLO Advanced for BladeSystem features for evaluation purposes. This evaluation key unlocks all the industry leading remote management features for HP ProLiant servers for up to 60 days.

The get the evaluation keys, see HPE iLO Evaluation Licenses for HP ProLiant Servers.

[Moderator edit: Updated the working link. You may also refer to https://support.hpe.com/]

[robyn-h]

And when that 60 days is up the error will come back. The place I work cannot aford to buy keys. This was not an issue with our old 7.4 installation. unfortuately the person who built the previous server dosen't work here any more hence why I am reaching out to find a solution.

[Ihaqueit]

Checkout this,

Solved: Uninstall iLo Advanced License - Hewlett Packard Enterprise Community (hpe.com)

[robyn-h]

I am not sure how moving a licence will help. I have no licences. All I am intersted in doing is turning the alert off in sim since I know that component wont work. 

[Ihaqueit]

Solved: Disabling iLO - Hewlett Packard Enterprise Community (hpe.com)

[robyn-h]

We use the non-licenced features of the ILO. so no disableing the ILO is not a solution.

[sudhirsingh]

@robyn-h

Install latest hotfix and check,  

https://support.hpe.com/hpesc/public/docDisplay?cc=us&docId=emr_na-c04271436&lang=en-us#N101A2

or

Please remove this server or s/n you don't wish to monitor from HPE SIM GUI.

Thanks,

Sudhir

[robyn-h]

Hot fix has been installed and I am still getting the error