VCRM not reachable

[Colin Moors]

I have recently upgraded to SIM 5. I can no longer change the settings of new servers' VCA to access the repository. I get the message:

"The Version Control Repository Manager, at vcrm_server, could not be accessed using the specified account and password"

I have created an account on "vcrm_server" called "example", which is a member of the local administrators group. This group has Full Control permissions on the repository folder. I have attempted to use the VCRM's IP instead of the hostname in case there was some strange DNS error, but get the same result.

I have tried the "change agent settings" option on the SIM server itself, as the VCRM is also hosted on the same server, and I get "The specified repository, vcrm_server, is invalid or not reachable.".

I have no idea if it was actually upgrading the SIM version which caused this error, but I can't see that anything has changed on the VCRM host to cause it.

I have considered forcing the latest PSP onto the SIM server in case the software versions on there are at fault, but it is naturally a production server (multi-function) and a bit difficult to bounce in the middle of the working day.

Any ideas or suggestions would be welcomed.

-C-

[Aravindh Rajaram]

Remove your user named "example" from the administrators group and try connecting using the "Change Agent Settings" option.

[Colin Moors]

Ok, tried that. The user is no longer a member of any group. When I tried the "change agent settings" option, I got the "The specified repository, vcrm_server, is invalid or not reachable" message again. I assume this user must have at least Read permissions on the repository folder?

[TechGuru]

Colin,

user "example" must be a member of a group which have a access level of "operator" or "administrator" or at least "user" group in "System management homepage" settings of VCRM system

1) create a new Group called SMHGroup and add the user "example" to this group

2) open "SMH" in vcrm_server system and goto "settings" -> "Security" -> "user group" and add SMHGroup to any of this access level (hopefully administrator and operator)
3) Now try to connect to VCRM from VCA with "example" login

[Colin Moors]

Thanks for the responses.

I have solved the problem now. I had two identical certificates on the SIM/VCRM server which may have been part of the initial problem. I removed them both and re-imported.

When I then went to install some updates on one of our test servers, the deployment tool could not find the VCRM. I looked on the system management homepage, and neither the VCRM nor the VCA were shown. I downloaded and updated both of these, ran a hardware and software poll on the server and it worked fine, with no loss of the original VCRM configuration.

I still have no idea of why this problem arose, but hopefully these steps may help someone else.

-C-

[Colin Moors]

Found a solution - see above.