version control status '?'

[Tony van den Heuvel]

Does anyone knows the solution for the following problem.
i have a lot of servers where the software status stays, become '?'.
after configuring the VCagent it is green and after some time it becomes '?

[Ferry Steenvoorde]

You are not alone in this. After about two months of flawless operation, ALL software statusses of about 260 systems went "?" (blue dot) instead of the green dot that is expected. So the problem must be something on the HPSIM-server.

Unfortunately, I have no solution yet.

[Tony van den Heuvel]

i had the SW status yesterday of all my servers with doing a data collection. this morning all statusses are again '?'

[Ferry Steenvoorde]

I solved my VCAgent problem.

HPSIM uses a proprietary PHP/Apache implementation in order to run as a web-based application. As long as HPSIM was the only application running on this erver, all went fine.
A month ago another application (CACTI) was configured on the same server, that also used PHP, though for webstuff it used IIS. The new application ran fine, but HPSIM started to behave erratic, with very slow access to System Management Homepages and VCA statuses showing "Unknown" (?).

After removal of CACTI, the connectivity problems to the SMH's were gone.
The connection to the VCA is something else. This is only restored by either:
-rebooting the Managed System
-killing the VCAgent process and restarting the VCA service.

Stopping and starting the VCA Service is not an option because somewhere it times out and remains in the Stopping status.

CACTI will be installed on another Management Server where it will be the sole user of PHP.