VMM - Communication lost

[Craig Williams_3]

Installed VMM. Unable to see anything except the new "VM" column.
Clicking the link to a VM host (https://simserver:50010) produces the following error:
Communication has been lost with the VMM service.

This is a GSX 2.5.1 host.
Have reviewed the troubleshooting doc to no avail. VMM agent is installed on host. Cycled VMM agent (on SIM server & host). Re-ran discovery/identify.

I can manually add a VM server to SIM, and it does show "Product name: VMware virtual Platform" but that is all. Feels like I'm getting about 5% of what this is supposed to do. How do I get the rest?

[Rob Buxton]

I don't know if GSX is the same as ESX, but in ESX you "License" the Host Server. There's a 30 day trial license for this.

To do this on ESX 2.5 I needed to manually set the Device Sub-type to Virtual Machine Host for the physical VM Server. But this could well be very different for GSX.

[Craig Williams_3]

I think I've already got that.
On the Identity tab for the host, under General System Information it states:
System Subtype Virtual Machine Host

This must have been done automatically, becuase I did not have to set it.

[Tony Cresswell]

I have the same problem with VMware ESX.

As the SIM admin I can access the VM icon and see the VMM console but other SIM users get the "Communication has been lost with the VMM service" error.

So far I can confirm it's not related to the VMware version but with the VM services that run on your SIM server.

HP are investigating this for me, if they get back to me I'll post the reply here.

Cheers

Tony

[Iain Balmer]

Got the same prob with ESX 2.5.1

Any update from HP ? Or is this VMM Pack simply a waste of money.

[Joe Wiedow]

Check to make sure that you have a good DNS entry for your server where you have SIM and VMM installed.

We ran into this error when we would access SIM via the Non-FQDN name and then launching the VMM console would attempt to open based on the FQDN.

example:

SIM and VMM are installed on server sima yet the FQDN for the server is sima.domain.com

If sima.domain.com is not registered properly in DNS, you will see this error.

[Ravi_86]

if you are accessing from a remote machine, try out the following things:
Give fully qualified name or IP addrs of simserver. (https://(IP Addrs):...)
If you have any pop up blockers disable them and try accessing the VMM console.

Thanks,
Ravi

[Nancy Kafer]

Has anyone found a solution to this problem? I am running ESX 2.5.2, HP SIM is running on a Windows 2003 Server machine. I installed the VMM Agent on my ESX box. Similar to everyone else I see check boxes under the VM column and my VMs are listed as hosted on my ESX box. When I try to view my VM performance it says:

Communication has been lost with the VMM service.

I tried to view the Virutal machines list on my ESX box via the Identity tab, Virtual machines in SIM and I get the message:

Could not contact the VMM service.

I modified the host file on my SIM box to make sure it included an entry to the ESX box. Still no luck. One thing I haven't tried yet is to reboot the ESX box. I never did this after I installed the VMM agent. Is a reboot of the ESX box necessary?

Thanks.

[Rob Buxton]

VMM has moved from V1 to V2 since this post.

You do not browse to the Service directly. You use the VM Icons in HPSIM to launch from.

VMM 2 is quite different from VMM 1.

You may be better served by starting a new thread and detailing the exact problem you have.