BIOS/Hardware Health on HPE ProLiant DL380 Gen8 Server (Health Status: Critical)

[MahadAliNour]

BIOS/Hardware Health on HPE ProLiant DL380 Gen8 Server (Health Status: Critical)
For the past few days, the server health status has been shown as "Critical (Failed)" in the ILO interface, specifically under the BIOS/Hardware Health subsystem.

Here are the details: ILO interface:

Accessible System Information → Health Summary: BIOS/Hardware Health: Failed (red status)

IML logs: No direct BIOS error messages, but a recent power loss is reported ("Server power removed").

Please note that the server has never been connected to the internet since 2015. It appears that the BIOS is corrupted, as I get a black screen at boot and cannot access F9. 

I need help 

[zayanhani]

ouch yeah that sounds serious just wondering are you still able to get into iLO remotely at least? and does anything show up at all if you try connecting a monitor directly? I’ve seen weird stuff like this after sudden power cuts but not this bad.

[MahadAliNour]

Yes, I connected a monitor, but absolutely nothing shows up — just a black screen, no HP logo, no access to the BIOS, even after multiple restarts.

Fortunately, I still have remote access through iLO, which is a good sign — the iLO management controller is still working, so the server isn’t completely "dead".

I’ve already replaced the BIOS battery, power supply unit, and the RAM — but unfortunately, without success.

[rabindra11sharm · Accepted solution]

Dear  MahadAliNour 

It is very sad heard that your server have encounter an issue. any ways we are helping you to undersatnad the issue and way to recover your server.

Please try to boot your server by backup BIOS,  update server BIOS firmware through ILO. version : 2015.07.01(B) (24 Oct 2016). After that try to update latest (Version: 2019.05.24 (12 Jun 2019). ILO 4 firmware Version: 2.82 (2 Mar 2023). get back to us with your clear observations.

[support_s]

Hello,

Let us know if you were able to resolve the issue.

If you are satisfied with the answers then kindly click the "Accept As Solution" button for the most helpful response so that it is beneficial to all community members.

Please click on "Thumbs Up/Kudo" icon to give a "Kudo".