Get Error 241 - Expansion Riser Board Detected in Incorrect slot with riser board 6625

[AnserJim]

I get this error when i installed the 662525-001 Riser board

[Supreeth_B]

Hi @AnserJim ,

To understand the problem better, can you share more details about the system you are planning to install this Riser card on.

Regards,
Supreeth.

[AnserJim]

I using DL380p gen8 with Xeon E5-2667v2 x2
and installed 128G Ram

Install the board in riser slot 2

[Supreeth_B]

Hi @AnserJim 

The 662525-001 Riser board is a X16 wide module and in DL380p Gen8 the expansion slot that supports X16 wide module is Slot #1. Hence its throwing up an error 241 -  "Expansion Riser Board Detected in Incorrect slot".

If you shift the card to Slot 1 you should no more see the error.

FYI

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Regards,
Supreeth.

[AnserJim]

Thanks you reply, but i have a question.
(I am using DL380p gen8 not DL380 gen8)
(https://support.hpe.com/hpesc/public/docDisplay?docLocale=en_US&docId=emr_na-c03231416) Page 13
(It's different for your answer i not sure)
I using 662524-001 riser card in Slot 1 can i move it to Slot2
I am install a pcie to nvme card there

[Supreeth_B · Accepted solution]

Hi @AnserJim 

Sorry, it was a typo, my above post was with respect to DL380p Gen8 only.
Refered doc link :-https://www.hpe.com/psnow/doc/c04123238?jumpid=in_lit-psnow-red (pg no 5)

662524-001 is supported in 1st and 2nd slot I believe. (you can try once) 

Hope this information has helped you, Please click on the "Thumbs Up/Kudo" icon as a token of appreciation. Also, if this post has helped to solve your issue, consider marking this as an "Accepted Solution".

Regards,
Supreeth.

[AnserJim]

@Supreeth_B 

Is this slot 1?

[AnserJim]

Thanks you answer. I think is my problem. This riser board only support second slot.
My server manager put it in slot 1, so i get the error

[Sunitha_Mod]

Hello @AnserJim, 

We are glad to know the problem has been resolved and thank you for keeping us updated.