How to link support contract to product

[MSPITP]

We purchased extended warranties for our servers. Servers are showing under My Products. We added extended warranty contracts to our account, so they are showing under My Contracts. However, the contracts are not showing any products listed, and the servers are showing no support attached. How do we link Our Contracts to Our Products?

[Sham82]

Hello, 

Please find below Links for your reference.

If you still would have any further queries , please Log a case with HPE support Team

https://support.hpe.com/help/en/Content/contractsAndWarrantiesMain.htm

https://support.hpe.com/hpesc/public/docDisplay?docId=a00109633en_us&docLocale=en_US

Regards
HPE

[Moderator edit: Removed the broken link. Please refer to https://support.hpe.com/]

[MSPITP]

The links mention exactly what I think I need:

"Run contract and warranty update modifies the association of contracts with devices in a device group. This action is in Manage device groups, in the Actions drop-down list of a device group, if you are an administrator of the device group:

However, since HPE redesigned their portal, the instructions no longer work as there does not seem to be a Manage device groups page, nor any drop downs with actions that can be applied to a group. Can you assist further?

[Sham82]

Hello, 

as suggested earlier, please Log a case with HPE support Team

as the Team would assist you remotely.

Regards
HPE

[MSPITP]

Thank you . I will do so. However this is not a technical support question, but rather an HPE web interface question, so I am not expecting the support team to be able to help me with that. Based on the past experience.

[Vinky_99]

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@MSPITP wrote:

We purchased extended warranties for our servers. Servers are showing under My Products. We added extended warranty contracts to our account, so they are showing under My Contracts. However, the contracts are not showing any products listed, and the servers are showing no support attached. How do we link Our Contracts to Our Products?

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To link your support contract to your product in HPE's system, you can follow these steps:

1. Log in to the HPE Support Center (https://support.hpe.com).

2. Click on the "My Contracts" tab.

3. Locate the contract you want to link to a product and click on its contract number.

4. In the contract details page, click on the "Add Product" button.

5. Enter the serial number or product number of the product you want to link to the contract and click on "Add."

6. The product should now be listed under the "Products" section of the contract details page.

Repeat this process for each product you want to link to the contract. Once you have linked all of your products to the contract, the support status for each product should be updated to reflect the support coverage provided by the contract.

Hope this helps! If you encounter any issues or have further questions, you can contact HPE Support for assistance.

[MSPITP]

Thank you. Unfortunately there is no button to add Products on the contract details page (and  similarly, there is no buttn to add contract on the product details page) that I could find.

[Vinky_99]

@MSPITP 

You can refer this link: https://support.hpe.com/hpesc/public/docDisplay?docId=cep-help_en_us&page=GUID-8C7F13D9-5EC3-4E5C-9DE2-A5E7823066D6.html

Hope this helps! Let me know.. 

[MSPITP]

Thank you. However, as I mentioned in my original post, we have already added the products and warranties to our account. The problem is that they are not linked to each other - warranties show no products associated with them, and products show no support. Yet serial number warranty lookup shows correct information, so it is a linking issue in the HPE portal.

[Sunitha_Mod]

Hello @MSPITP,

Sorry for the inconvenience that you are going through. We have shared the details with the concerned team, they will quickly look into it and they will reach out to you.