Require Password Reset for HP IP KVM AF621A

[Garry95]

Hi, I require a password reset for the HP IP KVM Console Gen 2 Model AF621A.

It states to contact support with the below and they'll issue me a new once time password. I've tried calling support, multiple departments were unable to assist as my S/N wasn't found on their system.

Key: 4EA27E73474A74E0
EID: 520621-004743-0000
S/N: confidential info erased. 

[BPSingh]

Greetings!

To initiate the password reset procedure, it is essential to open a support case. 

Please provide them the serial number located on the physical KVM device or any relevant information regarding the serial number that may be available in your records.

https://www.hpe.com/us/en/collaterals/collateral.a00039121enw.html

[Garry95]

Hi,

I'm not able to raise a support case as it states the S/N is not found.

Kind Regards,
Garry

[Sunitha_Mod]

Hello Garry, 

We have shared the details with the concerned team to look at it, someone from the team will check and get back to you.