resetting logical Direct-Access HP LOGICAL VOLUME RAID-0 SSDSmartPathCap- En-

[ajdin]

hello,

from few days ago we have issue with out hp server and p440ar controler when we enable incremental cpanel backup's and we have hpsa errors:

[Sat May 20 08:05:16 2023] hpsa 0000:03:00.0: scsi 0:1:0:1: resetting logical Direct-Access HP LOGICAL VOLUME RAID-0 SSDSmartPathCap- En- Exp=1
[Sat May 20 08:05:17 2023] hpsa 0000:03:00.0: device is ready.
[Sat May 20 08:05:17 2023] hpsa 0000:03:00.0: scsi 0:1:0:1: reset logical completed successfully Direct-Access HP LOGICAL VOLUME RAID-0 SSDSmartPathCap- En- Exp=1
[Sat May 20 08:07:09 2023] hpsa 0000:03:00.0: scsi 0:1:0:1: resetting logical Direct-Access HP LOGICAL VOLUME RAID-0 SSDSmartPathCap- En- Exp=1
[Sat May 20 08:07:38 2023] hpsa 0000:03:00.0: device is ready.
[Sat May 20 08:07:38 2023] hpsa 0000:03:00.0: scsi 0:1:0:1: reset logical completed successfully Direct-Access HP LOGICAL VOLUME RAID-0 SSDSmartPathCap- En- Exp=1
[Sat May 20 08:09:19 2023] hpsa 0000:03:00.0: scsi 0:1:0:1: resetting logical Direct-Access HP LOGICAL VOLUME RAID-0 SSDSmartPathCap- En- Exp=1
[Sat May 20 08:09:23 2023] hpsa 0000:03:00.0: device is ready.
[Sat May 20 08:09:23 2023] hpsa 0000:03:00.0: scsi 0:1:0:1: reset logical completed successfully Direct-Access HP LOGICAL VOLUME RAID-0 SSDSmartPathCap- En- Exp=1
[Sat May 20 08:11:12 2023] hpsa 0000:03:00.0: scsi 0:1:0:1: resetting logical Direct-Access HP LOGICAL VOLUME RAID-0 SSDSmartPathCap- En- Exp=1
[Sat May 20 08:11:13 2023] hpsa 0000:03:00.0: device is ready.
[Sat May 20 08:11:13 2023] hpsa 0000:03:00.0: scsi 0:1:0:1: reset logical completed successfully Direct-Access HP LOGICAL VOLUME RAID-0 SSDSmartPathCap- En- Exp=1

raid array is fine and there is not eny issue with hardware and controller firmware is 7.00 but system hangs and services are going down like mysql and et but just during incremental backup creation witch use rsync.

does anyone have mentioned issue and does anyone knows how to resolve this issue?

regards

[support_s]

System recommended content:

1. HPE XP Storage RAID Manager User Guide (01.68.00)

2. HPE XP Storage RAID Manager User Guide (1.66.01)

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[ajdin]

hello,

also we check and newest firmware for raid controller is 7.2 version but server is in production and we can't aforde to lose array if we update fimwared from command line.

can somenone tell me would update resolve this issue with resetting raid volume

regards

[TVVJ]

Hello,

Updating the firmware will not erase the RAID volumes. To update the firmware, backup data, arrange downtime and then update its firmware.

Regards,

[ajdin]

hello,

thank you for information because server is in use by huge amoun of client and we don't want to lose everything.

Also do you have information that update will resolve issue with resetting logical drive or not because we want to use incremental backups and we can't.

best regards...

[ajdin]

Hello,

does anyone have access to this RedHat solution https://access.redhat.com/solutions/5039051 to copy solution content..

best regards...

[BPSingh]

Greetings!

1. What is the server model and what is the version of Linux installed on the server?
https://techlibrary.hpe.com/US/EN/enterprise/servers/supportmatrix/redhat_linux.aspx

2. What version of hpsa (Storage controller driver) is installed in the OS? Have you tried updating the controller driver?

In the RHEL KB that you mentioned, following is mentioned under the resolution section. 

For RHEL6, this issue was covered in Bug 1678795 - P420i hpsa resetting logical Direct-Access never completes.

Unfortunately, the bug was closed due to RHEL6 lifecycle restrictions. To get the fix, please update to the required RHEL7 levels.
For RHEL7, the needed patches to fix this issue were added to kernel-3.10.0-1062.el7 via Bug 1710594 - [HPE 7.6 BUG] Bug fixes for hpsa driver and released via RHSA-2019:2029 - Security Advisory

[ajdin]

Hello,

thank you for replay and here are answers:

1. hp dl360 Gen9 and CloudLinux v8.7.0

2. hpsa firmware version is 7.0.0

OS on server is not redhat 6 or redhat 7 so kernel version is 4.18.0-425.19.2.lve.el8.x86_64

after we contact Colulinux support we update kernel but we still have issue and issue is on few server with same controller.

regards

[BPSingh]

Greetings!

Please check the hpsa driver version. If running on older version, please check with the OS support team if this can be updated.

Since multiple servers are affected you can log a support case and share logs for further investigation. 

If you have servers working with the same configuration and OS, please do a comparative analysis and see if you find any difference. 

For testing purpose, you may also check with supported flavor of Linux.

https://techlibrary.hpe.com/US/EN/enterprise/servers/supportmatrix/index.aspx