Unable to update firmware

[EuroTec]

Hi All, 

I am trying to update the firmware on our T750 G2 UPS using the Flashgp software. 

I have conneted the UPS via serial cable (straight through) and loaded the firmware file (S19) but when I click 'Set ready' button I get the following error - 'Port already open' and I cannot go any further. 

I have followed the instructiont exactly but still no joy. 

UPS condition is off but power plugged in.

Connected via serial cable ONLY (USB disconnected) 

COM Port 1 (only one com port on server)

I tried re-setting COM port settings back to default encase these had been adjusted but still no joy. Same error message no matter what I do.

Any idas or suggestions?

TIA  

[TVVJ]

Hello,

You may refer to the document titled "HP UPS Management Module - Unable to Update Firmware" for further assistance.

Regards,

[Bunsol]

Try updating the firmware using the management module. If still not able to perform the update then check below article:-

https://support.hpe.com/hpesc/public/docDisplay?cc=de&sp4ts.oid=3176900&docId=emr_na-c01747422&lang=de-de

If still facing issues then possibly support ticket needs to be logged to get this checked.