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Unable to upgrade sata ssd disk firmware

 
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Occasional Visitor

Unable to upgrade sata ssd disk firmware

Hi!

I am trying to upgrade the disk MK001920GWHRU firmware from  HPGB to HPGE using the package firmware-hdd-3db7640485-HPGE-2.1.x86_64.rpm. The disks are in a HP DL380 Gen8 with smart array P420i controller with firmware 8.32 and 2G cache.

I have tried both on Fedora30 and to insert into the file to the latest SSA for Gen8.

The upgrade appearantly goes fine, but after reboot the firmware version is still HPGB. Below is the end of the log.

This must be a rare issue, because searching Google for "Internal Exit Status: 21" give just one unrelated match.

Any ideas?

[ Apr 18 22:47:57 ] 2833155840: Sending Resume Background Activity command to device AC:95287771
[ Apr 18 22:47:58 ] 2833155840: Resume Background Activity command succeeded
[ Apr 18 22:47:59 ] Devices [Drive 1I:1:11 (Smart Array P420i in Slot 0)
[ Apr 18 22:47:59 ] Drive 1I:1:12 (Smart Array P420i in Slot 0)
[ Apr 18 22:47:59 ] Drive 1I:1:13 (Smart Array P420i in Slot 0)
[ Apr 18 22:47:59 ] Drive 2I:1:14 (Smart Array P420i in Slot 0)
[ Apr 18 22:47:59 ] Drive 2I:1:15 (Smart Array P420i in Slot 0)
[ Apr 18 22:47:59 ] Drive 2I:1:16 (Smart Array P420i in Slot 0)
[ Apr 18 22:47:59 ] Drive 2I:1:17 (Smart Array P420i in Slot 0)
[ Apr 18 22:47:59 ] Drive 2I:1:18 (Smart Array P420i in Slot 0)
[ Apr 18 22:47:59 ] Drive 2I:1:19 (Smart Array P420i in Slot 0)
[ Apr 18 22:47:59 ] Drive 2I:1:20 (Smart Array P420i in Slot 0)]: 21
[ Apr 18 22:47:59 ] Deferred flashes will be performed on next system reboot
[ Apr 18 22:47:59 ] Internal Exit Status: 21
[ Apr 18 22:47:59 ] See log at /var/cpq/CP041319_2020_04_18_22_47_47.log
[ Apr 18 22:47:59 ] ============ Summary ============
[ Apr 18 22:47:59 ] Smart Component Finished
[ Apr 18 22:47:59 ]
[ Apr 18 22:47:59 ] Summary Messages
[ Apr 18 22:47:59 ] ================
[ Apr 18 22:47:59 ] Reboot needed to activate 10 new FW images
[ Apr 18 22:47:59 ]
[ Apr 18 22:47:59 ] Exit Status: 1
[ Apr 18 22:47:59 ] Deferred flashes will be performed on next system reboot
[ Apr 18 22:47:59 ] A reboot is required to complete update.

Best regards,

Rune Kleveland

5 REPLIES 5
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HPE Pro

Re: Unable to upgrade sata ssd disk firmware

Hello,

I would suggest update firmware offline.

 Regards,


I am a HPE Employee

Accept or Kudo

Highlighted
Occasional Visitor

Re: Unable to upgrade sata ssd disk firmware

Hi!

Thank you for the suggestion.

I tried that booting from the latest SPP for gen8. I inserted the relevant rpm in the package directory and everything seemed to work fine during the upgrade process. One extra package was detected, and it was updated.

But the firmware shown in ilo is still the same.

Best,

Rune

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HPE Pro

Re: Unable to upgrade sata ssd disk firmware

Hello,

 

Download the hard disk firmware and update manually as well as follow the installation instructions.

Regards,


I am a HPE Employee

Accept or Kudo

Highlighted
Occasional Visitor

Re: Unable to upgrade sata ssd disk firmware

Hi!

I already did that. I downloaded the RPM, installed it and ran hpsetup. I also tried to put the RPM on the latest SSA disk, but that did not help either. Could there be an error with the provided firmware?

Best,

Rune

Highlighted
HPE Pro

Re: Unable to upgrade sata ssd disk firmware

Hello,

 

I think you have contact HPE support team and log a support ticket further assistance.

Regards,


I am a HPE Employee

Accept or Kudo