AIO 600 Discovery error

[Kelly M_1]

I am getting the following error on my server.

Event Type: Error
Event Source: All-in-One Storage Manager (Server)
Event Category: None
Event ID: 0
Date: 3/22/2009
Time: 8:31:26 PM
User: N/A
Computer: STORAGE1
Description:
~~~ DISCOVERY: Failed

I am no longer able to perform snapshots on any of the volumes.

[peyrache]

please post full events logs system and application
thanks
JYP

[Kelly M_1]

Here is the Application log

[Kelly M_1]

Here is the sys log.

[peyrache]

application logs ending at 03/13/09 so
please post latest application logs including
theses errors, also what is the version of AIO ?
thanks
JYP

[Kelly M_1]

Sorry this is all I have for the log. The rest got cleared by accident. I have version 1.5 installed.

[peyrache]

provide please file called
hpkasupg.log
thanks
JYP

[Kelly M_1]

Here it is

[peyrache]

try that
jyp
1. Stop the HP All-in-One Storage manager (ASM) Server service.

2. Rename these two files:

o hpkas-sandbox.bin

o hpkas-jobhistory.bin

3. Restart the HP ASM server service.

[Kelly M_1]

I can't find hpkas-jobhistory.bin

I tried rename the other file and restart and no change.

[peyrache]

edit file called hpkac-config.xml
and hpkas-config.xml using notepad
replace informational field by tracing
restart service then provided .log file
in c:\
that will enabled full tracing do not forget
to revert after this test
thanks
JYP

[Kelly M_1]

Ok I got it now. Sorry for the delay I was traveling.

[peyrache]

do you have pseudo device installed or configured on AIO ?
if yes try do disable them
JYP

[Kelly M_1]

I'm not really sure what that is.

[peyrache]

like pseudo disk,virtual tapes or something no tied to AIO physically
JYP

[Kelly M_1]

No I don't have anything like that.

[peyrache]

just little question
did it work previoulsy or this is a new installation ?
i'm curious about that
JYP

[Kelly M_1]

Yes it worked before. I had two iSCSI targets on two servers and two local shared folders.. One iSCSI exchange and one iSCSI just a folder. I deleted the Exchange share and AIO Manager worked fine for about a week. About 4 days ago the server had a hard lock and I had to do a power reset to get it back. About a day later AIO Manager started giving me the discovery error.

[peyrache]

may be try to reinstall 1.5 update some files
seems corrupted ,i'm looking on but should take time
JYP

[peyrache · Accepted solution]

hello
could you please edit and post file called
the hpkas-state.xml
then rename the hpkas-state.xml to .old
also rename the hpkas-sandbox.bin to hpkas-sandbox.old
then restart aio services or reboot
and let me know how is going on
thanks
JYP

[Kelly M_1]

Ok I renamed both those files and now I can see my shares in the AIO manager and schedule snapshots. I have also attached the xml file. Do I need to do anything else or am I good to go?

[peyrache]

good to go ahead
sorry for the delay of resolution
JYP

[Dmane]

Hi,

I am getting same kind of error.. i have already performed steps mentioned please suggest to resolve this issue

[Bubba_P]

I had same problem on X1600 which I belive is the AIO1200, but this solution worked.  I had been looking for months...Many many thanks peyrache

I had to reboot before Automated Storage Manager would try a new Discovery after renaming the files and it took about 5 minutes.

stop HP Automated Storage Manager service

rename the hpkas-state.xml to .old
rename the hpkas-sandbox.bin to hpkas-sandbox.old

reboot