NAS X1600 Windows Storage Server problem

[MUHAMMAD RAHEEL LODHI_1]

we have just purchased x1600 storage server product number BK774A (25sff cage) with 12 x 146gb 10k SFF hdd installed, when we power up the server we recieve the error "The computer restarted unexpectedly or encountered an unexpected error. Windows instlation cannot proceed. To install Windows, click "OK" to restart the computer, and then restart the installation", it occurs everytime we restart the machine and continously getting the same prompt, please also note that the specific system does not have the provision to install internal DVD rom.

[MUHAMMAD RAHEEL LODHI_1]

please also note that the installed controller is p812 and the machine comes as preinstalled windows Storage server 2008 std edition

[Monty Phillips · Accepted solution]

Hi Muhammad,

I have not seen that behavoir on a brand new x1600 before so I would suggest you re-image the x1600 with the QuickRestore image.

If you do not have a DVD drive for the QR DVD, you can use a USB thumb drive instead. Essentially, you format the USB stick and then copy the contents of the QR DVD to the USB stick.

For instructions, see page 102-104 in the admin guide: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c02612398/c02612398.pdf

[Johan Guldmyr]

http://h18000.www1.hp.com/products/quickspecs/13341_div/13341_div.html has iLO pictured on the back of the X1600 (and it doesn't say optional). So you should have it.

So you could try to load the QR DVD from there as well.

You can get the DVD from software.hp.com.

[MUHAMMAD RAHEEL LODHI_1]

Okay let me try this as well, but i have doubt that this may be related to the P812 driver in the "Windows Storage server 2008 Std" that cannot able to access the controller and drives. Please comment

[Johan Guldmyr]

But the server should have been installed with the drivers already. Has somebody attempted to install the server without the QR? Like the vendor/reseller testing it before giving it to you?

[MUHAMMAD RAHEEL LODHI_1]

we have directly purchased it from HP and we are working on it for customer.

[Johan Guldmyr]

ok.

If you dl the right QR then it should have the driver for the controller on it.

[MUHAMMAD RAHEEL LODHI_1]

okay let me try it today, i have now a usb key of 8 gb and ilo connectivity for DVD drive.
Thanks for your support.

[MUHAMMAD RAHEEL LODHI_1]

currently the system is in RECOVERY stage and copying image file but the files seems to be very big, it is almost now 11 GB uploaded and still in process.... do you have any idea about the image size and how long will it take. also where i can get the updated firmware of system.

[Johan Guldmyr]

You could run the Firmware DVD on it in regards to the firmwares. But it should be good to go.

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?swItem=MTX-98ce7a50a19a4d4994aaad8d0e&taskId=135&swLang=8〈=en&cc=us&idx=2&mode=4&

I do not know how long it will take to run the QR.

[Monty Phillips]

Hi Muhammad,

I don't recall the exact image size, but it is 12+ GB in size.

I hope by now it successfully re-imaged for you. Did the QR complete for you?

[MUHAMMAD RAHEEL LODHI_1]

yes it is now working thanx for your support

[MUHAMMAD RAHEEL LODHI_1]

after successful installation of operating system, i am having problem with the server that it restarts automatically after about 10 mins or so... i have checked the event viewer for this and found the below error,

event 257 : the server you are running cannot run HP StorageWorks network storage system properly. You may be in violation of your license agreement.

please advice

[MUHAMMAD RAHEEL LODHI_1]

anyone have any idea about it

[MUHAMMAD RAHEEL LODHI_1]

please also note that we have upgraded the firmware too...

[Johan Guldmyr]

Contact HP.

Or reinstall, maybe something happened during install..

[BrianGiz]

FIXED IT (work around)!

Hello - I just lived this exact situation.  We have a X1400 G2 that the system board had failed on (no POST).  (Product ID: BV854SB).  After the technician came out, installed a new board, updated BIOS, set serial number and product number, the server would continually reboot every 10 minutes with the Event 257.  After spending 1/2 a day with HP support, they dispatched the tech again with another new board, to no avail.  Every sticker on our box has product ID BV854SB, but I noticed that the HP support article about this error, listed two other Product IDs for this error on an X1400.  So....

I came in the next morning and had the brainstorm of changing the product ID to one of the others in the document.  In BIOS, I changed the product ID from BV854SB to BV854A, and this worked.  I now have a log event that the HP Storageworks software has PASSED verification, and the box has worked flawlessly every since.

I have sent this work-around to HP support in hopes that they could find a real fix.