0xe000821e - Library error - incompatible storage media detected in robotic library.

[hishamuddin9]

Hi, I used HP MSL 2024 with a tape drive. Every thing is fine 2 weeks ago before I notice my backup was failed lately with " incompatible storage media". So far I use more than 10 tapes (new) but received same error. Even my previous tape, if I re-use it I will got same error.

Tape library connected to tape drive via fiber channel. I have not see any hardware message.

This is LTO7 tape drive and I use all LTO 7 tapes from HP.

Can someone advice me how to resolve this please?

[hishamuddin9]

Today I noticed when I ran Device Inventory using Veritas Backup Exec, the procees seems keep running forever. Normally it just ended fast.
So I suspect it was not purely tape issue. 

[NarayanKK-SO]

@hishamuddin9

In order to check the media integrity/health. We can always run LTT Drive Assessment Test or Media Assessment test to confirm whether this is a Drive or a Tape related problem. 

https://www.hpe.com/psnow/doc/a00111294en_us - LTT 6.0 Guide

Based on the outcome. We can work on the replacement (if needed). If this is media issue. Then the dealer will be able to assist based on the warranty type.

Hope this Helps..!!

[hishamuddin9 · Accepted solution]

Hi, my issue is resolved now. Previously I did contact third party support for my HP MSL 2024 tape library. They requested log from Library and tape drive for analysis. I provided them all logs and found that there are multiple issue with the tapes. So there are no issue with physical library/drive.

Thanks much.

[AlexAndresen]

@hishamuddin9 Can u please share how they fixed it

[hishamuddin9]

The real fix for my case is to change new Tape Drive. This is not LTO tape issue.
Since I have maintenance contract with the vendor (Park Place), I got the replacement and changed it my self.

Hope this helps.